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19

3.6  Cancelling a HICAPS claim

STEP 1

To cancel a HICAPS claim transaction from the home 
screen, swipe or tap a patient’s Health Fund card on the 
terminal. 

STEP 2

Tap 

Submit a claim

 at the top of the screen to open the 

dropdown list and select 

Cancel a claim

.

STEP 3

Select the claim you wish to cancel.
If the claim is not shown on the terminal, you can tap 

Enter 

claim details manually

.

Содержание T650P

Страница 1: ...1 HICAPS TRINITY T650P TERMINAL USER GUIDE...

Страница 2: ...HICAPS quote 16 3 6 Cancelling a HICAPS claim 19 3 7 Manual daily transaction summary HICAPS Totals 21 3 8 Ordering terminal paper rolls 22 4 1 Sale 23 4 2 Sale Manual Entry 25 4 3 Refund 28 4 4 EFTPO...

Страница 3: ...l On Off Restart 47 6 3 Communication settings 48 6 4 Bluetooth pairing 48 6 5 Configuring Wi Fi 51 6 6 Completing a heartbeat 52 7 HICAPS response codes 54 7 1 Accessing HICAPS response codes 54 7 2...

Страница 4: ...the Gap amount returned from the HICAPS Claim clinical code Two digit alpha numeric identifying the body part primary condition diagnostic intervention on which the service was performed fallback The...

Страница 5: ...tion specific so you must have a provider number for each location you wish to practice at quick settings panel A pull down menu accessed on the terminal from the home screen or within apps which cont...

Страница 6: ...embership or payment cards with a magnetic strip Raised Tactile Dots surround the screen to assist with orientation of the digital keypad for PIN entry Horizontal dots represent columns and vertical d...

Страница 7: ...ed by cardholders to assist with hearing audio prompts Base Charging Port and Indicator Lights every terminal comes with a power pack which connects into the side of the base A solid white light indic...

Страница 8: ...not being used Micro USB currently not being used Ethernet Port used to connect the ethernet cable for receiving IP connectivity via an active LAN cable being plugged into the base USB A Micro USB Eth...

Страница 9: ...9 2 2 Terminal Accessibility features Speaker for audio prompts Terminal Rear Terminal Front Chip Reader Raised tactile dots Volume Controls Headphone Jack for audio prompts...

Страница 10: ...10 Trinity home screen Home Back HICAPS Application Menu Sale Settlements Merchant ID Software Version Terminal ID Other Transaction Types Support Menu Settings Menu Reports Navigation Bar...

Страница 11: ...uest a quote Provides access to the payment application and a range of settings related to payments Support menu provides access to terminal and system information Terminal ID TID the TID is displayed...

Страница 12: ...at your location from your HICAPS Trinity terminal by completing the online form available on the HICAPS website www hicaps com au forms Once the completed online form has been submitted and approved...

Страница 13: ...t to their name on the membership card The Patient ID defaults to 01 on the terminal Tap Next to proceed Note For digital membership cards if the patient has multiple members on their card they can ge...

Страница 14: ...another date STEP 6 Summary of the claim is shown which can also add delete modify items and patients To add additional items tap Add Item and to make a claim for an additional patient tap Add Patient...

Страница 15: ...15 STEP 8 Present payment card to finalise the transaction...

Страница 16: ...you can manually enter the card number by tapping Enter health card on the screen STEP 2 Tap Submit a claim at the top of the screen to open the dropdown list and select Request a quote STEP 3 Select...

Страница 17: ...fund s app STEP 5 Select the claim item or search for items by number or name As you type in the Search field at the top of the screen options will be displayed Tap on the relevant item to add it to t...

Страница 18: ...ditional items tap Add Item To make a claim for a different patient tap Add Patient When finished tap Send to Fund The quote will be sent to the member s health fund for assessment A receipt with the...

Страница 19: ...creen swipe or tap a patient s Health Fund card on the terminal STEP 2 Tap Submit a claim at the top of the screen to open the dropdown list and select Cancel a claim STEP 3 Select the claim you wish...

Страница 20: ...ning message will be displayed to confirm cancelling of claim Tap Cancel Claim to continue to cancel claim Once a claim is cancelled the claim is reversed and there is no way to reinstate the claim If...

Страница 21: ...1 Tap Settlement on the HICAPS Home Screen STEP 2 Under the HICAPS section select Today s totals or Previous Days Totals If there are multiple providers on the terminal select the relevant provider or...

Страница 22: ...iled Listing 3 8 Ordering terminal paper rolls If you need to order additional terminal paper rolls please contact the HICAPS Help Desk on 1300 650 852 STEP 2 CONTINUED Note If you select Previous Day...

Страница 23: ...n Note If the terminal has been configured as a multi merchant terminal you will be prompted to select the appropriate merchant for the transaction STEP 2 Enter the transaction amount and tap Next STE...

Страница 24: ...ote In some cases the card will not require a PIN and therefore a signature will be required to complete the transaction STEP 6 The transaction will be processed by the bank and will be approved or de...

Страница 25: ...en STEP 2 Select the Payment Application option under NAB group Note If the terminal has been configured as a multi merchant terminal you will be prompted to select the appropriate merchant for the tr...

Страница 26: ...h the payment card Note Merchant may be prompted to enter in the expiry date of the card followed by CVV which is generally found on the back of the card Note AMEX CVVs are on the front of the card ST...

Страница 27: ...be approved or declined Please ensure you check the screen and receipt to confirm the transaction was approved or declined Merchant can choose to print a receipt following a response from the bank Tap...

Страница 28: ...unds ensure that the card number is matching and the refund cannot exceed the value of the original transaction HICAPS recommends processing matched refunds in all cases as it ensures you are limiting...

Страница 29: ...date to view previous transactions STEP 5 Select a transaction to be refunded STEP 3 Tap Refund Note If the terminal has been configured as a multi merchant terminal you will be prompted to select the...

Страница 30: ...refund you will be required to enter the manager passcode If you have forgotten the passcode you will need to contact the HICAPS Help Desk on 1300 650 852 Note If you re prompted for Refund Options s...

Страница 31: ...Note In some cases the card will not require a PIN and therefore a signature will be required to complete the transaction STEP 11 The transaction will be processed by the bank and be approved or decl...

Страница 32: ...the original payment card number you can follow the steps below STEP 1 From the home screen tap the Transactions button STEP 2 Tap the Payment Application button Note If the terminal has been configur...

Страница 33: ...tions STEP 4 Select Refund STEP 5 To complete the refund you will be required to enter the manager passcode If you have forgotten the passcode you will need to contact the HICAPS Help Desk on 1300 650...

Страница 34: ...prompted to select their account on the touch screen STEP 8 If a PIN is required to complete the transaction a keypad will be displayed for a customer to enter their PIN and tap Enter to complete the...

Страница 35: ...be approved or declined Please ensure you check the screen and receipt to confirm the transaction was approved or declined Merchant can choose to print a receipt following a response from the bank Tap...

Страница 36: ...transactions for the day Pre settlement you can view and print transactions for the day Previous settlements you can view and print up to 30 days of settlements by selecting the date of the settlement...

Страница 37: ...e refer to the section headed Automatic Settlement AMIS in the HICAPS Accounts Online User Guide on the HICAPS website for further information STEP 4 For manual settlement tap Settle to confirm settle...

Страница 38: ...terminal Headphone jack is next to the first vertical dot from the top on the left hand side 5 1 2 Enabling Voice to Text STEP 1 On the card presentation screen the terminal will sound a chime on the...

Страница 39: ...for the acceptance sound If you are not sure you found the right digit do not double tap the screen Simply start searching from the corner again The terminal will announce when you have entered 4 digi...

Страница 40: ...nter a transaction amount and tap Next STEP 3 On the card presentation screen tap the Accessibility icon on the top right hand corner STEP 4 Select Training for Vision Impaired from Vision Accessibili...

Страница 41: ...op and cancel 0 ok at the bottom of the screen Tactile bumps around the screen border indicating every column and row of the PIN pad Do not guess where the numbers are The size of this keypad is diffe...

Страница 42: ...corner STEP 2 Select Colour Large Text to change colour contrast and text size Note Customers can connect headphones via the audio jack if required STEP 3 Cardholder can choose from 4 different colou...

Страница 43: ...ir payment card An audible voice instruction will also advise on the location of where to present the card STEP 5 The cardholder may be required to select the card account type STEP 6 If prompted for...

Страница 44: ...ales The HICAPS Sales team email address hicapssales hicaps com au and the HICAPS website www hicaps com au are also displayed 5 2 2 Changing the paper roll STEP 1 Open the paper roll cover and remove...

Страница 45: ...change manager passcodes used for refunds etc The admin and manager passcodes will be set up at installation of the terminal The Manager passcode can only be changed by contacting the Merchant Help D...

Страница 46: ...updates and to maintain optimal charge levels 6 1 2 Claims processing and communications on the HICAPS Trinity terminal Claims processing is supported by all participating health funds when the termi...

Страница 47: ...symbol is completely greyed out you may not be able to process a claim and will most likely need to move closer to your modem router If a transaction cannot be processed via Wi Fi the terminal will a...

Страница 48: ...within range and the base is still connected to an active internet connection In the event your internet connection is temporarily unavailable the Trinity terminal will attempt to process transactions...

Страница 49: ...49 STEP 2 Tap the application launcher to display available applications STEP 3 From the list of applications select the Base Controller Application STEP 4 From the application select Pair A New Dock...

Страница 50: ...rminal flat on its left hand side with the rear camera facing the base line up the lights on the screen within the rectangular box When the lights line up the terminal will begin pairing STEP 7 When t...

Страница 51: ...splay the Android quick settings panel STEP 2 Hold the Wi Fi icon until the Wi Fi configuration screen is open STEP 3 Confirm Wi Fi is enabled with the toggle facing right On and select the desired Wi...

Страница 52: ...rminal updates If you need to request a manual heartbeat follow these steps STEP 1 From the HICAPS Home Screen select Support STEP 2 Scroll down on the Support Page until Diagnostics is available Tap...

Страница 53: ...53 STEP 4 Scroll to the bottom of the page VHQ heartbeat Tap Request Heartbeat If successful a green tick will appear on the right of the Request Heartbeat link...

Страница 54: ...CAPS response codes on the HICAPS Trinity terminal and on the HICAPS website To access the HICAPS response codes on the HICAPS Trinity terminal follow the steps below STEP 1 From the Home Screen tap R...

Страница 55: ...sponse codes STEP 4 Scroll through the list of codes or use the search bar to enter numbers or letters to display the code you re searching Note You can print a list of HICAPS response codes by tappin...

Страница 56: ...odes by tapping the print icon in the top left corner while on the HICAPS response codes screen and tap OK on the confirmation screen Item level HICAPS response codes Click for a full and current list...

Страница 57: ...age of this guide 3 Ensure the accuracy of any card information keyed into the PIN pad 4 Retain your electronic transaction receipts and manual transaction vouchers for a period of not less than 12 mo...

Страница 58: ...Australia wide number 13 25 15 Debit Card Cheque or Savings Account This is an Australia wide number 1300 369 852 American Express 1300 363 614 Diners Club 1800 331 112 Authorisation services are ava...

Страница 59: ...A166589 0122 2021 HICAPS Pty Ltd ABN 11 080 688 866 A wholly owned subsidiary of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686...

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