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Henan Hi-Flame Warranty
Warranty Policy & Procedures
Henan Hi-Flame offers the original retail purchaser of Henan Hi-Flame Solid Fuel burning products a
limited 5-year warranty. The following outlines the Henan Hi-Flame Warranty programs.
Henan Hi-Flame Limited Warranty
This warranty applies to the original retail purchaser only. Henan Hi-Flame warrants that this fireplace
insert will be free of defects in material and workmanship for a period of five years from the date of
purchase. Henan Hi-Flame will repair or replace (parts and labor) at its option, any fireplace insert or part
thereof found to be defective.
DESCRIPTION
Warranty Defined
Parts
Labor
Firebox (welding only )
5 Years
1 year
Handle assembly
5 Years
Not Included
Ash pan
5 Years
1 year
Cast iron parts
5 Years
1 year
Ceramic glass (thermal breakage only )
1 year
Not Included
Paint, fire bricks
1 year
Not Included
You must arrange to deliver or ship the fireplace insert or part to an authorized Henan Hi-Flame dealer at
your own expense and arrange for pickup or delivery of the same after the repairs have been made. If,
upon inspection, any damage is found to be the fault of the manufacturer, the repair or replacement will
be made. This warranty does not include expenses incurred from travel time or loss of service. This
warranty is not transferable and is extended only to, and is solely for the benefit of, the original retail
purchaser of the fireplace insert. Please keep your dated sales receipt as proof of purchase.
Exclusions and Limitations
This warranty does not cover the following:
1. Repair or replacement of parts, which are subject to normal wear and tear during the warranty period
or to parts that may require replacement in connection with normal maintenance. These parts
include paint, gaskets, burn plates, baffles, fire grates or glass (glass is only warranted against
thermal breakage).
2.
Damage due to incorrect installations not in conformance with the manufacturer’s installation
instructions or local and national regulations. It is the responsibility of the installer to ensure that the
unit is installed and operating correctly at the time of installation.
3. Damage caused by over-firing, which causes any part of the appliance to glow red, as defined in the
operation manual. Over-firing can be identified by warped plates, rust colored cast iron, paint
pigment that has turned dusty white, or bubbling, cracking and discoloration of the enamel finish.
4. Damage caused by unauthorized modification, use, or repair.
5. Damage made while the insert/fireplace is in transit.
6. Products for which the manufacturer provides a specific warranty.
7. Travel time or any other expenses are not covered under warranty.
