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Surface finish
The fireplace insert should only be cleaned using a damp cloth. Some cleaning products may
leave stains on the fireplace insert surface. Never use abrasive cloths as these may scratch the
surface. Painted fireplace inserts can be re-painted by using a good quality, high temperature
fireplace insert paint. When re-painting, make sure there is plenty of ventilation and follow the
manufacturer’s instructions. Allow the paint to fully dry before lighting the fireplace insert and
allow extra ventilation for the first couple of fires as some fumes may emit from the fireplace
insert as the paint cures.
Trouble Shooting
Fire not burning
A fireplace insert not burning is generally caused by either a shortage of air and/or incorrect or
damp fuel. If fuel is not the problem check:
That the air controls are opened.
There is no blockage in the flue system.
That the open end of the flue is above the height of any nearby obstructions.
That there is a sufficient air supply into the room and that this supply is not being taken
by an extractor fan.
Glass blackens
Glass usually blackens when:
The fuel is not being burned efficiently because of starvation of air.
Bad quality or damp fuel is being used.
Balance between primary and secondary air is incorrect.
Try to introduce more air into the fireplace insert, especially through the secondary air control
on the top of the fireplace insert door as this air flows down over the glass to help burn off the
creosote. For optimum efficiency always use a good quality wood.
Smoke in room
If the fireplace insert is properly installed it should not emit any smoke into your room. Should
this happen,
Check that your room is not air tight. This can easily be checked by opening a door or window.
If the smoking stops you need to provide an additional air supply into the room. If this is not the
problem, check if your chimney is blocked or obstructed and that you are not getting a down
draft caused by the location of the open end of the flue pipe or chimney.
If the problem persists contact your dealer and ask him to get your chimney and fireplace insert
installation checked.
