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WARRANTY
WRTY_002 Warranty & Terms
April 2003
Hetronic USA
Limited Warranty and
Terms of Sale
www.hetronic.com
Price: Subject to Change Without Notice
Terms: Net 30 Days
F.O.B: Hetronic USA, Inc.
Oklahoma City, Oklahoma
Hetronic, Inc., hereafter referred to as Company, guarantees all items manufactured by it against any defects
of material and/or workmanship for a period of one year from the date of shipment. Company makes NO
OTHER WARRANTY, EXPRESSED OR IMPLIED, AS TO THE MERCHANTABILITY OR FITNESS OF THE
ITEMS FOR THEIR INTENDED USE OR AS TO THEIR PERFORMANCE. Any statement, description or
specification in Company's literature is for the sole purpose of identification of items sold by the Company
and imparts no guarantee, warranty or undertaking by Company of any kind. Components and accessories
not manufactured by Hetronic are not included in this warranty and are warranted separately by their
respective manufacturers.
Company's sole liability shall to be to repair at its factory, or replace, any item returned to it within one year
from date of shipment, which Company finds to contain defective material or workmanship. All items to be
repaired or replaced shall be shipped to Company (Note: return authorization by Company is required) within
said one year period, freight prepaid, as a condition to repair or replace defective material or workmanship.
Company's herein assumed responsibility does not cover defects resulting from improper installation,
maintenance, or improper use. Any corrective maintenance performed by anyone other than the Company
during the warranty period shall void the warranty. Company shall not be liable for damages of any kind from
any cause whatsoever beyond the price of the defective Company supplied items involved. Company shall
not be liable for economic loss, property damage, or other consequential damages or physical injury
sustained by the purchaser or by any third party as a result of the use of any Company supplied items or
materials.
List prices or discounts are subject to change without notice. Quoted prices will be honored for a period of 90
days from the date of the written quotation unless otherwise stated.
Orders are not subject to alteration or cancellation except upon written consent of Company and payment of
proper cancellation charges, when deemed applicable by Company.
Materials or items may not be returned for credit, without the prior written consent of the Company. Any
authorized return of materials or items shall be subject to a restocking charge equal to 20% of the net
invoiced amount after Company determines that the material or item is in good condition and may be resold
without alteration or service.
Terms of payment are NET 30 days. All materials and items are sold F.O.B. Company's shipping point.
Company retains a security interest in all items sold by it so long as they remain in Company's possession to
secure all obligations of purchaser to Company. A processing fee will be applied to all invoices for requested
prepaid freight charges other than UPS. A service charge will be incurred on past due accounts extending
beyond the terms of sale described above, at a rate of 1.5% per month of the net balance extending beyond
30 days.
The buyer should inspect the goods immediately on their arrival and shall within five days of their arrival give
written notice to the Company of the claim that the goods do not conform with the terms of the contract. If the
buyer shall fail to give such notice, the goods shall be deemed to conform with the terms of the contract. Any
claim for material or item shortages must be accompanied by copies of the bill of lading and packing slip.
Delivery schedules or commitments are based upon current production
capacities, material or component availability and inventory and may be
changed as conditions require. Company shall not be liable for loss or
damage of any kind resulting from delay or inability to deliver on account of
fire, labor troubles, accident, acts of civil or military authorities, or from any
other cause beyond Company's control.
