MY20H06-2_1.0_26.08.2019
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Troubleshooting, fault clearance and repair
9.2
Assistance function
Symptom
Cause
Remedy
Assistance is not available.
Is the battery charged sufficiently?
Check the battery level.
If the battery is almost flat, recharge it.
Are you riding on long inclines in summer
weather or have you been carrying a heavy
load for a long time?
The battery may be too hot.
Turn off the drive system.
Wait a while and then check again.
The drive unit (DU-E8000), the bicycle
computer (SC-E8000/SC-E6010) or the
assistance switch (SW-E8000-L/SW-
E6000/SW-E6010) may be connected
incorrectly or one or more of them may
have a problem.
Contact your specialist dealer.
Is the speed too high?
Check the on-screen indicators.
The electronic gear assistance only works up to a maximum speed
of 25 km/h.
Assistance is not available.
Are you pedalling?
The pedelec is not a motorbike. You also need to pedal.
Is the assistance mode set to [OFF]?
Set the assistance mode to a different level of assistance than
[OFF].
Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
Is the system switched on?
Press the battery on-off button to switch it on again.
The assisted journey
distance is too short.
The journey distance can be shorter
depending on the road conditions, the gear
level and the entire light usage time.
Check the battery level.
If the battery is almost flat, recharge it.
The battery does not perform as well in
winter weather.
This does not indicate a problem.
The battery is a consumable. Repeated
charging and long periods of use cause the
battery to degrade (loss of power).
If the distance you can cover with one single charge is very short,
replace the battery with a new one.
Is the battery fully charged?
If the distance covered with a fully charged battery has become
shorter, the battery may be affected. Replace the battery with a new
one.
It is difficult to pedal.
Are the tyres pumped to an adequate
pressure?
Pump up the tyres.
Is the assistance mode set to OFF?
Select the level of assistance [BOOST].
Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
The battery charge might be low.
Check how powerful assistance is again after charging the battery.
Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
Have you switched on the system with your
foot on the pedal?
Switch the system on again without applying pressure to the pedal.
Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
Table 43: Level of assistance error solution
