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MY20H06-2_1.0_26.08.2019

Troubleshooting, fault clearance and repair

Troubleshooting, fault clearance

and repair

9.1

Troubleshooting and fault
clearance

The components of the drive system are checked
constantly and automatically. If an error is
detected the corresponding error code will appear
on the

display screen

. Depending on the type of

error, the drive will also be automatically switched
off.

9.1.1

The drive system or display do not
start up

If the display and/or the drive system do not start up,
proceed as follows:



Check whether the battery is switched on. If
not, start the battery.



Contact specialist dealer if the battery level
indicator LEDs do not light up.



If the LEDs on the battery level indicator light
up, but the drive system does not start up,
remove the battery.



Insert the battery.



Start the drive system.



If the drive system does not start up, remove
the battery.



Clean all the contacts with a soft cloth.



Insert the battery.



Start the drive system.



If the drive system does not start up, remove
the battery.



Fully charge the battery.



Insert the battery.



Start the drive system.



If the drive system does not start up, remove
the display.



Fasten the display.



Start the drive system.



Contact your specialist dealer if the drive
system does not start up.

9.1.2

Error messages

If an error message is displayed, run through the
following actions:



Make a note of the system message.



Shut off and re-start the drive system.



If the system message is still displayed,
remove and then re-insert the battery.



Re-start the drive system.



If the system message is still displayed,
contact your specialist dealer.

Risk of fire and explosion due to faulty battery

The safety electronics may fail if the battery is
damaged or faulty. The residual voltage can
cause a short circuit. Batteries may self-ignite and
explode.



Batteries with external damage must be
removed from service immediately.



Never allow damaged batteries to come into
contact with water.



If a battery is dropped or struck but shows no
signs of external damage, remove it from
service and observe it for at least 24 hours.



Faulty batteries are hazardous goods.
Dispose of faulty batteries properly and as
quickly as possible.



Store in a dry place until disposal. Never store
in the vicinity of flammable substances.

Never open or repair the battery.

WARNING

Содержание FAZUA Futuro 10 FA 20" 252Wh 10G S

Страница 1: ...TRANSLATION OF THE ORIGINAL OPERATING INSTRUCTIONS IMPORTANT READ CAREFULLY BEFORE USE KEEP SAFE TO CONSULT AT A LATER DATE Pedelecs Futuro 10 FA 20 252Wh 10G S 20 Y 0001 MY20H06 2 1 0 26 August 2019...

Страница 2: ...Disc brake 18 3 1 3 3 Back pedal brake 18 3 1 3 4 ABS 19 3 1 4 Electric drive system 20 3 1 5 Drive unit 20 3 1 6 Rechargeable battery 21 3 1 7 Control panel 21 3 2 Charger 22 3 3 Proper use 23 3 4 Im...

Страница 3: ...lection 55 6 3 8 2 Adjusting the rebound 56 6 3 9 Retracting the brake linings 56 6 4 Accessories 57 6 4 1 Child seat 57 6 4 2 Bicycle trailers 58 6 4 3 Pannier rack 58 6 5 Before each ride 59 6 6 Che...

Страница 4: ...rake cables 81 7 4 10 Gear shift 81 7 4 11 Stem 81 7 4 12 USB port 81 7 4 13 Checking the belt and chain tension 81 8 Maintenance 82 8 1 Axle with quick release 83 8 1 1 Checking the quick release 83...

Страница 5: ...entifying the operating instructions You will find the operating instructions identification number at the bottom left hand side of each page The identification number consists of the document number...

Страница 6: ...st dealer you will find other specialist dealers online at www hercules bikes de The rider or the operator of the pedelec will be instructed on the pedelec s functions in person when the supplying spe...

Страница 7: ...ing instructions 1 8 3 Information on the nameplate Besides warnings product nameplates also contain other important information about the pedelec Term Meaning Operating instructions Original operatin...

Страница 8: ...e year in which the pedelec was manufactured The production period is from August 2019 to July 2020 7 Pedelec type You can find further information in Section 1 9 3 8 Safety markings You can find more...

Страница 9: ...le Store in a dry place until disposal Never store in the vicinity of flammable substances Never open or repair the battery Charge the battery before use Only use the charger included in the scope of...

Страница 10: ...AUTION Intoxication from suspension oil Suspension oil in the rear frame damper is toxic to the touch irritates respiratory tracts and causes cancer sterility and mutation in germ cells Never disassem...

Страница 11: ...onal protective equipment We recommend that you wear a suitable cycling helmet We also recommend that you wear sturdy footwear and typical close fitting clothing for bicycles 2 7 Safety markings and s...

Страница 12: ...r swallowing Drink plenty of milk or water and induce vomiting Seek medical advice immediately 2 8 3 Fighting fire The safety electronics may fail if the battery is damaged or faulty The residual volt...

Страница 13: ...ls and lubricants from the fork The brake system must be repaired immediately if brake fluid leaks out Contact your specialist dealer about repair Dispose of leaking brake fluid in an environmentally...

Страница 14: ...Front wheel 2 Fork 3 Front guard 4 Headlight 5 Handlebars 6 Stem 7 Frame 8 Seat post 9 Saddle 10 Pannier rack 11 Pannier rack battery 12 Rear light and reflector 13 Rear guard 14 Kickstand 15 Rear whe...

Страница 15: ...Figure 4 Pedelec without suspension 1 and with suspension 2 when riding over an obstacle The suspension prevents an impact such as one caused by a stone lying in the bike s path from being channelled...

Страница 16: ...release 7 stanchion 8 and spring 9 3 1 2 2 Air suspension fork structure The pedelec s fork features both air suspension and a compression damper plus a rebound damper in some cases Figure 6 Example...

Страница 17: ...c rim brake on the front and rear wheels disc brake on the front and rear wheels or a rim brake on the front and rear wheels and an additional back pedal brake The mechanical brakes are used as an eme...

Страница 18: ...o the cylinders in the brake calliper The braking force is boosted by a speed reduction and applied to the brake linings These apply the brake disc mechanically If the brake lever is pushed the brake...

Страница 19: ...the tyres and the road surface The ABS function terminates when one of the following events occurs The buffer chamber in the ABS control unit is filled completely The pedelec has come to a halt The ri...

Страница 20: ...rive unit Figure 16 Drive unit As soon as the required muscle power from the rider pedalling passes a certain level the motor is activated gently and assists the pedalling motion of the rider The moto...

Страница 21: ...service life can be extended if it is well maintained and above all stored at the correct temperatures The charging capacity will decrease with age even if the battery is maintained properly If the op...

Страница 22: ...plied charger to charge the pedelec Figure 19 Charger detail 1 Mains plug 2 LED display charger 3 Mains plug 4 Connecting cable 5 Power jack Nominal input voltage 100 240 V AC Frequency 50 60 Hz Outpu...

Страница 23: ...s and braking should be practised The strain on the rider in particular the hands and wrists arms shoulders neck and back is accordingly high Inexperienced riders tend to brake exces sively and lose c...

Страница 24: ...s City and trekking bicycles Child s bicycles bicycles for young adults Mountain bikes Racing bicycle Cargo bike Folding bicycle City and trekking bicy cles are not sports bicycles If used for sports...

Страница 25: ...chnical data Assistance torque max 60 Nm Q factor min 135 without crank arm Operating temperature 20 60 C Storage temperature 20 60 C Protection class IP 54 Chainline 49 52 mm Weight about 1 3 kg Tabl...

Страница 26: ...iction 3 5 3 Tightening torque if there is no other data on the component A weighted emission sound pressure level 70 dB A Total vibration level for the hands and arms 2 5 m s Highest effective value...

Страница 27: ...nical data Area of use City and trekking bicycles Child s bicycles bicycles for young adults Mountain bikes Racing bicycle Cargo bike Folding bicycle Suitable for tar macked and paved roads Suitable f...

Страница 28: ...er drive off road or perform jumps Never drive off road or perform jumps Never drive off road or perform jumps Never drive off road or perform jumps Never drive off road or perform jumps over 15 cm Ne...

Страница 29: ...panel on screen indicators 3 7 4 Control panel Figure 22 Overview of the structure and operating elements The control panel controls the drive system via three buttons and displays either the charge...

Страница 30: ...on Colour Meaning Green The status screen flashes green briefly after the drive pack has been successfully installed into the pedelec This gives you a visual signal that the system can now be switched...

Страница 31: ...iler portal Crash caused by unintentional activation There is a risk of injury if the drive system is activated unintentionally Remove the battery before the pedelec is transported Risk of fire and ex...

Страница 32: ...with a hydraulic seat post upside down on the floor otherwise you will damage the seat post lever Store the pedelec battery and charger in a dry clean location Temperatures under 10 C or over 60 C sho...

Страница 33: ...eration Store the pedelec battery and charger in a dry clean environment We recommend storing them in uninhabited rooms with smoke alarms Dry locations with an ambient temperature of about 20 C are id...

Страница 34: ...operating instructions The battery is supplied separately from the pedelec Injury to the eyes Problems may arise if the settings are not made to components properly and you may sustain serious injurie...

Страница 35: ...may be damaged The battery may be fully charged if at least one but not all of the LEDs on the battery level indicator is lit up Once the battery has been charged insert it into the pedelec 5 3 2 Inst...

Страница 36: ...ick release lever into the axle Tighten the securing screw with a 5 mm hexagon socket spanner to 5 6 Nm The lever is mounted Figure 27 Tightening the securing screw 5 3 2 2 Installing the wheel with s...

Страница 37: ...ome caught in the brake disc and block the wheel This will cause a crash Never fit a defective quick release axle Crash caused by faulty or incorrectly installed quick release axle The brake disc beco...

Страница 38: ...elease A faulty or incorrectly installed quick release may become caught in the brake disc and block the wheel This will cause a crash Never fit a defective quick release Crash caused by faulty or inc...

Страница 39: ...5 3 4 1 Wheel with quick release 15 mm The procedure for installing the 15 x 100 mm and 15 x 110 mm quick releases is the same Place the front wheel in the fork ends of the fork Push the axle through...

Страница 40: ...the lever tension or anti clockwise to reduce the lever tension Reinsert the axle nut lock and tighten the screw to 0 9 Nm 8 in lb Repeat the steps for installing the axle to check proper installatio...

Страница 41: ...on the upper headset cup pull the front wheel brake with the other hand and try to push the pedelec backwards and forwards The headset cup halves must not move towards one another while you are doing...

Страница 42: ...the spokes on the wheels and on the chain drive This may cause a crash with injuries Wear sturdy footwear and close fitting clothing WARNING CAUTION Risk of fire and burning due to hot motor The motor...

Страница 43: ...m permitted tyre pressure to optimize your range Motor power indicator Keep an eye on the motor power indicator on the display screen and adjust your riding accordingly A long bar indicates high power...

Страница 44: ...tected This means that there is a temporary or non critical disturbance which in most cases leads to a loss of performance You can still ride your pedelec even if a soft fault occurs However this is n...

Страница 45: ...to a wall so that you can lean on the wall to support yourself or ask another person to hold the pedelec for you Climb onto the bicycle Place your heel on the pedal and extend your leg so that the pe...

Страница 46: ...e right horizontal position ensures an optimal leverage position for legs This prevents knee pain and painful incorrect pelvis positions If you have displaced the saddle more than 10 mm you then need...

Страница 47: ...caused by loose stem Incorrectly fastened screws may come loose due to impact The stem may no longer be firmly fixed in its position as a result This will cause a crash with injuries Check the handle...

Страница 48: ...ighten the knurled nut on the seat post if the clamping lever s clamping force is not sufficient If you are unable to set the clamping force the specialist dealer will need to check the quick release...

Страница 49: ...54 Using the setting screw 2 to adjust the distance from the brake lever to the handlebar grip 1 Crash caused by incorrectly set grip distance If brake cylinders are set incorrectly or installed wron...

Страница 50: ...usting the air suspension fork negative deflection Only applies to pedelecs with this equipment The air valve is located under a cover on the head of the left shock absorber Screw off the cover Figure...

Страница 51: ...edelecs with this equipment You can adjust the fork by tensioning the spring to the rider s weight and their preferred riding style It is not the coil spring hardness which is adjusted it is its pre t...

Страница 52: ...t can be used as the starting point for subsequent optimised settings and to safeguard against unintentional changes 6 3 6 1 Adjusting the negative deflection Negative deflection sag is compression of...

Страница 53: ...ghten the blue air cover cap clockwise 6 3 6 2 Adjusting the rebound The rebound defines the speed at which the fork rebounds after being loaded The rebound setting depends on the air pressure setting...

Страница 54: ...eflection Put on your usual bicycling clothing including luggage Sit on the pedelec in your usual riding position and support yourself against an object such as a wall or tree Push the O ring downward...

Страница 55: ...air pressure of the damper so that it corresponds to your weight Attach the high pressure pump to the damper Slowly compress the damper over 25 of the deflection 10 times until you have reached the de...

Страница 56: ...n until it stops Determine your rebound setting based on the air pressure Turn the rebound adjuster back anti clockwise by the number of clicks specified in the table below 6 3 9 Retracting the brake...

Страница 57: ...list dealer must install the child seat the first time to ensure that it is safely fitted Description Article number Protective cover for electrical components 080 41000 ff Panniers system component 0...

Страница 58: ...sure that it is safely fitted 6 4 3 Pannier rack The specialist dealer will advise on choosing a suitable pannier rack The specialist dealer must install the pannier rack the first time to ensure that...

Страница 59: ...eck the battery is firmly in place Check that the lighting reflector and brake for instance are sufficiently clean You must check that the mudguards the pannier rack and the chain guard are securely i...

Страница 60: ...eeds to steer and brake This can lead to a loss of control This may cause a crash with injuries You should practice how to use a loaded pannier rack safely before using the pedelec in public spaces CA...

Страница 61: ...ay result in fire or an explosion Only ever use the battery with the supplied charger DANGER WARNING CAUTION Electric shock caused by penetration by water There is a risk of electric shock if it is pe...

Страница 62: ...tely and never charge them Only operate the battery and accessories if they are in perfect condition Only use batteries which are approved for use on your pedelec Do not use the battery with defective...

Страница 63: ...ater Penetration by water can cause a short circuit The battery may self ignite and explode Never immerse the battery in water Never clean the battery with a pressure washer If there is reason to beli...

Страница 64: ...is displayed by the battery level indicator on the battery Every LED represents 20 of the capacity Once 5 LEDs are illuminated the battery is completely charged Once the battery is fully charged the L...

Страница 65: ...e level by briefly pressing the On Off button on the battery Once charging is complete unplug the charger from the mains and the battery from the charger 6 10 2 Inserting the battery into the drive un...

Страница 66: ...the bottom bracket axle directly under the down tube on the pedelec in front of the free interface on the bottom bracket axle 2 Swing the upper end of the drive unit into the down tube until the lock...

Страница 67: ...unlocked Figure 73 Removing the drive unit from the pedelec Hold the drive unit firmly with one hand Press the drive unit firmly against the frame With the other hand press the push button 3 Swing th...

Страница 68: ...s display a switch off animation and the battery is switched off 6 12 3 Drive system standstill The pedelec shuts down If the pedelec has not been moved for 10 hours and no button has been pressed on...

Страница 69: ...han a change in level of assistance Only enter data when the bicycle is stationary Notice Do not use the display as a handle You may irreparably damage the display if you use it to lift the pedelec In...

Страница 70: ...s DANGER After swallowing Rinse out mouth with water Never induce vomiting Risk of aspiration Place a person lying on their back who is vomiting in a stable recovery position on their side Seek medica...

Страница 71: ...a crash which may result in injuries Ride slowly and brake in good time Crash caused by incorrect use Handling the brake improperly can lead to loss of control or crashes which may result in injuries...

Страница 72: ...fork feel stiffer and you are riding on soft ground The lever positions between the OPEN and HARD positions enable fine adjustment of compression damping We recommend setting the lever of the compress...

Страница 73: ...ever of the compression adjuster to the OPEN position first 6 16 Gear shift The selection of the appropriate gear is a prerequisite for a physically comfortable ride and making sure that the electric...

Страница 74: ...over or fall which may cause injury Switching down several gears to a low gear may cause the twist grip outer sleeve to suddenly come off This will not have an adverse effect on the twist grip s corr...

Страница 75: ...frame damper after each ride Cleaning the battery once a month Chain mainly tarmacked road every 250 300 km Basic cleaning and preservation of all components at least every six months Clean the charge...

Страница 76: ...Wash down all parts with dish washing detergent and a toothbrush Service the drive elements after cleaning Crash caused by brake failure The braking effect may be unusually poor temporarily after clea...

Страница 77: ...attery is only protected from simple spray water Penetration by water can cause a short circuit The battery may self ignite and explode Never clean the battery with a high pressure water device water...

Страница 78: ...7 3 6 Servicing the chain Grease the chain thoroughly with chain oil after cleaning 7 3 7 Servicing the drive elements Service front and rear derailleur articulated shafts and jockey wheels with Teflo...

Страница 79: ...t the same time as every second brake lining replacement 7 4 4 Checking and adjusting the tyre pressure 7 4 4 1 Dunlop valve The tyre pressure cannot be measured on the simple Dunlop valve The tyre pr...

Страница 80: ...e rim with the tips of your fingers 7 4 5 Brake system The maintenance interval for the brake depends on the weather conditions and how frequent the pedelec is used If the pedelec is used under extrem...

Страница 81: ...r wear and signs of corrosion maintain with an oily cloth and for oil leaks 7 4 12 USB port 7 4 13 Checking the belt and chain tension Check the chain tension in three or four positions turning the cr...

Страница 82: ...d specialist knowledge are required to repair the brakes Incorrect or unauthorised assembly can damage the brakes This may lead to an accident with injuries Only specialist dealers may carry out repai...

Страница 83: ...ou will need to adjust the setting for the shift cable tension Carefully pull the adjusting sleeve away from the shifter housing turning it as you do so Check the gear shift function after each adjust...

Страница 84: ...oth gear shift set the adjusting sleeves underneath the chain stay on the frame The shift cable has around 1 mm play when it is pulled out gently Figure 85 Adjusting sleeves 2 on two alternative versi...

Страница 85: ...sert the battery Start the drive system If the drive system does not start up remove the display Fasten the display Start the drive system Contact your specialist dealer if the drive system does not s...

Страница 86: ...distance is too short The journey distance can be shorter depending on the road conditions the gear level and the entire light usage time Check the battery level If the battery is almost flat recharg...

Страница 87: ...ttery with a new one The battery and charger become hot The temperature of the battery or the charger may have exceeded the operating temperature range Stop the charging process Wait a while and then...

Страница 88: ...ble correctly Check whether the power cable connector connecting the motor unit to the drive unit has not disconnected If you are not sure contact your specialist dealer A component may be connected w...

Страница 89: ...er shifting gears Contact your specialist dealer It is normal to hear a noise coming from the rear wheel when cycling as normal The gear shift setting may not have been made properly Contact your spec...

Страница 90: ...se original parts and lubricants only The individual pedelec parts have been carefully selected and matched to one other Only original parts and lubricants must be used for maintenance and repair The...

Страница 91: ...ts of the decommissioned pedelec in a dry place free from frost where they are protected from direct sunlight Risk of fire and explosion due to defective battery The safety electronics may fail if the...

Страница 92: ...2_1 0_26 08 2019 92 Documents 11 Documents 11 1 Parts list There was no information relating to a parts list yet at the time of going to press You ll find the information in the latest operating instr...

Страница 93: ...New bell as specified in the parts list Suspension elements Fork suspension fork Check for damage O K Damage detected New fork as specified in the parts list Rear frame damper Check for damage O K Da...

Страница 94: ...elec travelling 10 too fast slow Shut off pedelec until source of fault is found Cabling Visual inspection O K Failure in system damage kinked cables New cabling Battery mount Firmly in position lock...

Страница 95: ...ose Retighten screws Attachments 6 months Check mount fastening O K Loose Retighten screws Bell 6 months Functional check O K No ring too quiet missing New bell as specified in the parts list Suspensi...

Страница 96: ...Functional check O K Loose Retighten screws Shift cables Check for damage Functional check O K Loose or defective Adjust shift cables new shift cables if necessary Front derailleur Check for damage Fu...

Страница 97: ...hen shifting gear Readjust gear shift Suspension compo nents fork shock absorber seat post Functional check O K Suspension too deep or no longer exists Locate defective component and correct Electric...

Страница 98: ...Frame 14 Front wheel brake 17 18 braking 71 Front wheel see Wheel G Gear shift twist grip checking 81 Gear shift maintaining 81 switching 73 H Handlebars 14 29 Hub 15 I Initial commissioning 35 J Jou...

Страница 99: ...r the motor electrical power assistance Electrically power assisted cycle pedelec Source EN 15194 2017 electrically power assisted cycle equipped with pedals and an auxiliary electric motor which cann...

Страница 100: ...n tyres with coarse tread patterns and a wide range of transmission gears Off road rough terrain Source EN 15194 2017 coarse pebble tracks forest trails and other general off road tracks where tree ro...

Страница 101: ...194 2017 assembly or combination of hub spokes or disc and rim but excluding tyre assembly Work environment Source EN ISO 9000 2015 set of conditions under which work is performed Year of manufacture...

Страница 102: ...ically power assisted cycles comply with all applicable basic requirements of Electromagnetic Compatibility Directive 2014 30 EU The following standards were applied ISO DIS 20607 2018 Safety of machi...

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