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360113-1

Troubleshooting

Troubleshooting

Before taking actions as described in this section, make sure that operational issues have been addressed as 
described in the Operation Manual. Also, be sure that the cell washer operator has followed the appropriate 

laboratory procedures and used the appropriate materials for the task.
This section describes some problems you may experience, explains possible causes, and provides actions 
you can take to correct them.

!

WARNINg:

Review all safety instructions prior to completing troubleshooting 

recommendations. For more information, see Section 1, “Working safely.”

 

3.1 

Troubleshooting general operation problems

Problem

Possible Cause

Action

The cell washer is 

turned on, but nothing 

is displayed on the 

message screen.

There is no power to the 

cell washer.

Verify that the outlet is operational.

Try the following tasks in order, testing after 

each to determine if it solved the problem:

Replace the fuse.

Replace the main power switch.

Replace the transformer.

Replace the RFI filter.

The display contrast is 

set too low.

► 

Adjust the display contrast. For instructions, 

see 

Section 4.5, “Adjusting the display 

contrast.”

 

A part in the LCD circuit 

is faulty.

► 

Try the following tasks in order, testing after 

each to determine if it solved the problem:

Replace the control panel.

Replace the power supply board.

During a saline check, 

the pump is not making 

any sound and saline is 

not being dispensed.

A part in the pump 

system is faulty.

► 

Remove the pump tubing from the pump. With 

the pump tubing removed, perform a saline 

check.

► 

If the pump does not operate, replace the 

pump.

► 

If the pump does operate, replace the 

pump tubing, which may have hardened 

over time.

During a saline check, 

the pump is operating, 

but saline is not being 

dispensed correctly.

A part in the liquid 

handling system circuit 

is faulty.

► 

Try the following tasks in order, testing after 

each to determine if it solved the problem:

Replace the flow meter.

Replace the liquid handling board.

The tubes were not 

decanted when they 

were programmed to 

do so.

The rotor is faulty.

► 

Verify that all the rotor locks (decant hooks) 

are intact. If any are broken off or damaged, 

replace the rotor.

A part in the motor 

circuit is faulty.

► 

Try the following tasks in order, testing after 

each to determine if it solved the problem:

Replace the motor.

Replace the frequency converter. For 

instructions, see 

Section 4.7, “Replacing 

the frequency converter.”

 

Replace the power supply board.

Содержание UltraCW

Страница 1: ...CW Version B Model UltraCW S N HELMER INC 15425 HERRIMAN BLVD NOBLESVILLE IN 46060 USA PHONE 317 773 9073 FAX 317 773 9082 USA and CANADA 800 743 5637 www helmerinc com Automatic Cell Washing System S...

Страница 2: ...the imbalance value is in the permissible range 16 4 3 Adjusting the imbalance microswitch 17 4 4 Removing and installing the front panel 18 4 5 Adjusting the display contrast 19 4 6 Viewing and chang...

Страница 3: ...low all chemical handling and disposal requirements and procedures that are specified by your organization Cautions A Caution is used to call attention to a condition or possible situation that could...

Страница 4: ...elmer 1 2 Electrical safety Warning The cell washer has the potential of being a shock hazard Review all safety instructions Review the following safety instructions before troubleshooting repairing o...

Страница 5: ...rements 2 2 Finding software and part version information The software version appears on the control panel when you turn on the power Additional information is available through the Global menu as fo...

Страница 6: ...usting the display contrast A part in the LCD circuit is faulty Try the following tasks in order testing after each to determine if it solved the problem 1 Replace the control panel 2 Replace the powe...

Страница 7: ...ptable tolerance of 75 mm 1 5 mm 3 2 Addressing error messages In the event of an error condition the cell washer displays an error message to assist in troubleshooting This section provides possible...

Страница 8: ...alse lid lock release signal Try the following tasks in order testing after each to determine if it solved the problem 1 Replace the ribbon cable between the control display board and the power supply...

Страница 9: ...verter circuit is faulty resulting in an overcurrent condition in the motor 1 Clear the error message Open the lid then turn off the power After about 1 minute turn the power back on 2 Try the followi...

Страница 10: ...erature during operation does not exceed 45 C 3 Try the following tasks in order testing after each to determine if it solved the problem a Replace the ribbon cable between the control display board a...

Страница 11: ...meter was set to the wrong value after the frequency converter was replaced 1 Clear the error message Open the lid then turn off the power After about 10 seconds turn the power back on 2 Check that th...

Страница 12: ...a problem with the flow of saline into the cell washer Error message number Possible cause Action None A connection in the liquid handling system circuit is loose 1 Clear the error message Open the li...

Страница 13: ...le between the control display board and the power supply board is securely connected A part in the speed sensor circuit is faulty 1 Clear the error message Turn off the power After about 10 seconds t...

Страница 14: ...he frequency converter For instructions see Section 4 7 Replacing the frequency converter POWER INTERRUPT When this message appears the AC power was interrupted during operation or was sensed as being...

Страница 15: ...ace the braking resistor overtemperature switch A part in the frequency converter circuit is faulty 1 Clear the error message Turn off the power After about 10 seconds turn it back on 2 Try the follow...

Страница 16: ...he error message by doing the following a Open the lid then turn off the power b While spinning the rotor clockwise by hand turn on the power 2 Try the following tasks in order testing after each to d...

Страница 17: ...see Section 4 1 Testing whether the rotor speed is within the design tolerance If the speed is not within the tolerance replace the speed sensor c Replace the ribbon cable between the control display...

Страница 18: ...need the following to test the rotor speed Laser tachometer calibrated and capable of measuring r min Warning Prior to using the laser tachometer review all safety and usage instructions provided by t...

Страница 19: ...ositions on the rotor Saline solution One test run requires 15 g approximately 15 ml Scale calibrated and capable of measuring 10 g To test whether the imbalance value is in the permissible range Note...

Страница 20: ...the following to adjust the position of the imbalance microswitch 15 TORX screwdriver To adjust the imbalance microswitch 1 Remove the rotor from the cell washer and close the lid 2 Turn off the cell...

Страница 21: ...he lid turn off the cell washer and disconnect it from power 2 Remove the three screws that secure the bottom of the front panel to the base 3 Gently pull the bottom of the panel away from the base 4...

Страница 22: ...the cell washer and leave the lid open 2 Turn off the cell washer and disconnect it from power 3 Remove the front panel For instructions see Section 4 4 Removing and installing the front panel 4 On th...

Страница 23: ...4 Removing and installing the front panel d On the back of the front panel locate the control display board e On the control display board add the 2 pin jumper and configure the jumpers for initializa...

Страница 24: ...Schematic 5 Using the TORX screwdriver remove the four screws that secure the frequency converter board and underlying heat sink to the interior housing then remove the frequency converter and heat s...

Страница 25: ...r is replaced otherwise the cell washer displays the IMBALANCE error at all times To initialize the cell washer 1 On the control display board ensure that the jumpers are set for initialization mode F...

Страница 26: ...from the cell washer This provides clearance for removing the bowl assembly Lid loosened and swung away from the cell washer 4 Remove the rotor shaft motor hub Left Rotor shaft motor hub with black pl...

Страница 27: ...shaft so that no part of the seal is pinched under the bowl b Working your way around pull the edges of the seal up and over the edge of the hole 3 Secure the bowl assembly to the housing a While fol...

Страница 28: ...s are equally filled with the programmed amount of saline solution within a range that is acceptable according to the guidelines for your organization If too much or too little liquid is dispensed the...

Страница 29: ...gluing ring C Lid handle E2189 Also part of the Lid assembly E2184 which includes all parts on the lid plus the hinges D Control panel E2148 includes the control display board LCD display and touchpad...

Страница 30: ...ic A Rear panel E2107 B Drain connector Part of Bowl assembly E2104 A which includes the bowl C Supply connector Part of Flow meter E2103 B1 D Foot 3680 5 3 Parts on the side D E A B C Parts on the ri...

Страница 31: ...ge system kit E2535 which includes the splash guard B Bowl Part of Bowl assembly E2104 A which includes the metal drain connector C Gasket E2105 D Rotor shaft motor hub E2370 E Rotor 12 place 450001 1...

Страница 32: ...trol panel E2148 which includes the LCD display and touchpad A4 B Ribbon cable 140 16 pole E1332 C1 C Ribbon cable 130 10 pole E1333 C2 D Frequency converter board Part of the Frequency converter E118...

Страница 33: ...D E Cell washer with rear panel removed Label Description Replacement part numbers Label on schematic A Isolation transformer E2195 T1 B Drain connector Part of Bowl assembly E2104 A which includes t...

Страница 34: ...ment part numbers Label on schematic A Flow meter E2103 includes supply connector B1 B Pump E2096 M2 C Braking resistor E1461 includes braking resistor overtemperature switch R1 D Braking resistor ove...

Страница 35: ...rts under the bowl Left Parts on right side Middle Motor with motor hood removed Right Motor mount Label Description Replacement part numbers Label on schematic I Varistor board E1463 F1 J Speed senso...

Страница 36: ...n fill tubing assembly B Bypass tool E003 C Transport bolt removal tool Note This tool is also used to remove the rotor shaft motor hub E613 Not shown Power cord 115 V 6083 230 V 120156 Not shown Pump...

Страница 37: ...Z1 RFI FILTER T1 TRANSFORMER F2 FUSE Q1 MAIN POWER SWITCH F1 VARISTOR BOARD X1 POWER CONNECTOR L N MAIN POWER 100 120 V 50 60 Hz 200 240 V 50 60 Hz 3 4 A2 S2 2 1 1 2 3 4 5 6 1 2 3 4 1 2 3 4 1 2 3 4 5...

Страница 38: ...HELMER INC 15425 HERRIMAN BLVD NOBLESVILLE IN 46060 USA PHONE 317 773 9073 FAX 317 773 9082 USA and CANADA 800 743 5637 www helmerinc com...

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