Helmer Scientific i.Series
®
Ultra-Low Freezer
Service and Maintenance Manual
360173-A/C
44
Appendix B: Warranty
Rel.i™ Product Warranty USA and Canada
For technical service needs, please contact Helmer at 800-743-5637 or www.helmerinc.com. Have the model and serial number
available when calling.
Rapid Resolution
When a warranty issue arises it is our desire to respond quickly and appropriately. The service department at Helmer is there for you.
Helmer will oversee the handling of your warranty service from start to finish. Therefore, Helmer must give advance authorization for
all service calls and/or parts needs relating to a warranty issue. Any repeat service calls must also be authorized as well. This allows
for proper diagnosis and action. Helmer will not be responsible for charges incurred for service calls made by third parties prior to
authorization from Helmer. Helmer retains the right to replace any product in lieu of servicing it in the field.
Compressor
For the warranty period listed below, Helmer will supply the refrigeration compressor, if it is determined to be defective, at no charge,
including freight. Helmer will not be liable for installation, refrigerant, or miscellaneous charges required to install the compressor
beyond the first year of the warranty period.
♦ i.Series model compressor warranty period is five (5) years.
Parts
For a period of two (2) years, Helmer will supply at no charge, including freight, any part that fails due to defects in material or
workmanship under normal use, with the exception of expendable items. Expendable items such as glass, filters, light bulbs, door
gaskets, and monitoring system back-up battery are excluded from this warranty coverage. Inspection of defective parts by Helmer will
be final in determining warranty status. Warranty procedures must be followed in all events.
Labor
For a period of two (2) years, Helmer will cover repair labor costs (including travel) and the cost of refrigerant and supplies necessary
to perform authorized repairs. Repair service must be performed by an authorized Helmer service agency following the authorization
process detailed above. Alternatively, your facility’s staff may work with a Helmer technician to make repairs. Labor costs for repairs
made by unauthorized service personnel, or without the assistance of a Helmer technician, will be the responsibility of the end user.
Additional Warranty Information
The time periods set forth above begin two (2) weeks after the original date of shipment from Helmer. Warranty procedures set forth
above must be followed in all events.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS WARRANTY
IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY.
THE LIABILITY, IF ANY, OF HELMER FOR DIRECT DAMAGES WHETHER ARISING FROM A BREACH OF ANY SALES
AGREEMENT, BREACH OF WARRANTY, NEGLIGENCE, OR INDEMNITY, STRICT LIABILITY OR OTHER TORT, OR OTHERWISE
WITH RESPECT TO THE GOODS OR ANY SERVICES IS LIMITED TO AN AMOUNT NOT TO EXCEED THE PRICE OF THE
PARTICULAR GOODS OR SERVICES GIVING RISE TO THE LIABILITY. IN NO EVENT SHALL HELMER BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES RELATED
TO LOST REVENUES OR PROFITS, OR LOSS OF PRODUCTS.
This warranty does not cover damages caused in transit, during installation by accident, misuse, fire, flood, or acts of God. Further, this
warranty will not be valid if Helmer determines that the failure was caused by a lack of performing recommended equipment maintenance (per
Helmer manual) or by using the product in a manner other than for its intended use. Installation and calibration are not covered under this
warranty agreement.
Outside of USA and Canada
Consult your local distributor for warranty information.
END OF MANUAL
