TX Series Installation, Operation, and Maintenance Manual
Diversified Heat Transfer, Inc.
439 Main Road, Route 202
Towaco, New Jersey 07082
Page
28
of
33
Phone: 800-221-1522
Website: www.dhtnet.com
NOTE: Product must be registered within 90 days of installation to acquire the Limited Lifetime
coverage. Any claim under this warranty must be verified by an authorized Diversified Heat Transfer
(also referred to as DHT) representative: If the claim is found to be valid, DHT will repair or replace the
tank as set forth herein, within a reasonable time after verification. If DHT chooses in its discretion to
repair any indirect-fired water heater for which there is a valid warranty claim, DHT shall provide parts
that are compatible with the subject indirect-fired water heater, which parts need not be identical to
the original. If DHT chooses, in its discretion, to replace any indirect-fired water heater for which there is
a valid warranty claim, DHT shall replace the subject indirect-fired water heater with the same model or,
if such model is not available, with a model which is, in DHT’s reasonable judgment, the nearest
compatible model available at the time of replacement. Removal of the TX water heater and
replacement with a different brand will fully invalidate this warranty coverage.
If Diversified Heat Transfer is unable to repair or replace or otherwise comply with its liability under
these warranties, after a reasonable number of attempts, then the original consumer purchaser’s sole
and exclusive remedy for such a breach shall be either a replacement product or a full refund of the
purchase price (exclusive of freight, labor, and installation), as determined by Diversified Heat Transfer.
If the original purchaser cannot provide proof of purchase, then DHT may request proof of residency
dating back to the date of manufacture of the tank. In such a case the warranty period will begin from
the date of manufacture as determined by the tank serial number.
OWNER RESPONSIBILITIES:
The Owner or Qualified installer/Service Technician must:
A)
Maintain the water heater in accordance with the maintenance procedure list in the
manufacturer’s provided instructions. Preventive maintenance can help avoid any unnecessary
breakdown of the water heater and keep it running at optimum efficiency.
B)
Maintain all related system components in good operating condition.
C)
Keep the water heater free of damaging scale deposits.
D)
Warranty card must be filled out and mailed in or online within 90 days of installation. If the
warranty card is not filled out, the original purchaser must have proof of install with an invoice
in case of warranty.
E)
Maintain water conditions with the following parameters:
a.
Temperatures/water pressure/chloride levels (measurable amounts of any compound
containing chlorides) 150°F or lower/150 P.S.I. /150 ppm chlorides for residential use.
b.
PH between 6.0 and 8.0.
c.
Hardness not higher than 7.0.
F)
Ensure that the product not supplied or operated by any form or water softener with ion
exchange filter that is regenerated salt.
G)
Water test may be requested if there is question about the water quality with regards to a
malfunction of the TX water heater.
WARRANTY EXCLUSIONS:
A)
Production of noise, taste, odor, discoloration, or rusty water.
B)
Incidental property damage, loss of use, inconvenience, or other incidental or consequential
costs.
C)
The TX indirect-fired water heater used for non-potable applications, such as pool or process
heating.
D)
The failure or malfunction results from failure to keep the tank full of potable water, free to
circulate at all times and with the tank free of damaging water sediment or scale deposits.
