TROUBLESHOOTING GUIDE
When I power the heater ON
it doesn’t blow any air at first
The heater is functioning as it should. The first 15
seconds allows the infrared elements to get hot so that
once the fan does begin to blow it will move warm air
into the room.
Why doesn’t my heaters
temperature match my
central heating thermostat?
All thermostats vary in their temperature setting. In
most cases the central heating thermostat is not as
accurate as your Heat Storm heaters thermostat.
However, you can calibrate your Heat Storm heater’s
thermostat to match your central heating thermostat if
you choose. Please see the “Calibration” section of this
manual.
The heater keeps blowing air
when the leaf symbol is not
red or green
The heater is functioning as it should. This is the cool
down phase. The heater will run for several minutes to
cool down the internal components. This increases the
lifespan of the infrared elements.
The heater does not blow
warm air
A -Check if the air inlet is blocked or the air filter is dirty
and needs to be cleaned.
B -The ambient temperature is higher than the
thermostat setting.
C - Disconnect the unit from the wall outlet for 2 hours.
After 2 hours plug the unit back into wall outlet. If the
problem persists call customers service.
12
QUESTIONS & ANSWERS
13
QUESTIONS
ANSWERS
Why does the Blower Fan
keep running after I have
turned off the unit?
The Blower Fan will continue to run until the heat chamber
has cooled down. After a few minutes the fan will shut
off automatically. This ensures that the quartz infrared
heating elements are cooled properly helping to ensure
the longevity of your heater.
Can the heating elements be
replaced
Yes. Contact an authorized repair center. Generally, this is
the store where you purchased your heater.
My cord is getting very hot,
especially at the plug. Is that
normal?
No. Most likely the problem is that the connection from
the wall wiring to the outlet is faulty and is causing the
outlet and plug to overheat. Also, make sure there
are not too many appliances plugged into outlets on a
single circuit. If the problems persist consult a qualified
electrician.
The heater’s airflow seems to
have diminished?
Make sure the air inlet is not blocked and that the filter
is clean. Follow the Filter Maintenance procedure in the
Operation Instructions section.
Once I initially plug the unit
in and turn it on, how long
will it take to heat my room?
Generally, it takes about a half hour. Please remember that
with any type of heating process there are many variables;
size of the room, how well the room is insulated, how
many doors/windows, how much bare concrete (which
acts as a heat sink with any type of heating), the opening
and closing of an exterior door, etc… Therefore, heating
performance will vary in every environment.
Can I use the heater to heat
multiple rooms at the same
time?
Yes. Keep in mind the heating will vary based on how open
your floor plan is and the sizes of the rooms involved. Our
suggestion, give it a try and see what works best for you.
My Heater never seems to
reach the set temperature, it
just keeps running.
There are several possible causes. Make sure the filter(s)
are clean. If the room is drafty or poorly insulated the
thermostat sensor may be taking an inaccurate reading.
Make sure to keep doors closed so that the heater can
heat the room. Also, ensure that the heater is plugged into
an interior wall and is not below a window. Often, when a
heater is below a window the cool air from the window is
causing an inaccurate temperature reading.
