9/15/2011 Hearth & Home Technologies ©
Page4
Introduction
IntelliFire Plus Troubleshooting
Technical Assistance—Distributors & Dealers
Heat & Glo—877-228-5012
Heatilator—877-943-2848
Quadrafire—866-804-7783
For technical assistance call the appropriate branded number, which is dedicated to
trade channel partners. Please do not give these numbers to homeowners, builders,
etc. Be prepared to provide the following information:
Fireplace model and serial number
Previous service history if with previous HHT reference number, if any
Detailed problem description
Technical Service will assign a reference number to troubleshooting calls when infor-
mation is provided. To ensure a more timely repair and processing of claims involving
multiple service calls, HHT expects a dealer to contact Technical Service after 2 failed
attempts to repair a product. A completed checklist may be requested to assist with
diagnosis.
