9/15/2011 Hearth & Home Technologies ©
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Introduction
IntelliFire Plus Troubleshooting
Use of this Guide
This troubleshooting guide provides an overview of the IntelliFire Plus system, reviews
problem scenarios, provides a system’s checklist and frequently asked questions.
The purpose of this guides is to provide a tool:
To educate
To aid in proper diagnosis for accurate parts replacement
To reduce multiple service calls
To gather necessary information to assist with proper diagnosis of problems
Qualified Service Technicians Only
This troubleshooting guide is for use by qualified service technicians only. It is de-
signed to help qualified service technicians troubleshoot gas fireplace with IntelliFire
Plus ignition systems.
Warning: Do not attempt to service appliances which you are not qualified to service.
Service attempted by unqualified persons could result in risk of bodily injury and prop-
erty damage.
Obligation of Service Professionals
Service technicians must be attentive to appropriate codes, understand and follow
manufacturer’s installation instructions, and use the proper parts and materials when
servicing and installing gas appliances. One of the most important tools you bring to a
service call is the installation manual.
Communicating with the Owner
Ask the owner a few simple questions prior to service:
Has What are the symptoms?
When does the problem occur?
How long has the appliance been installed?
Model Number
Serial Number
Operating Gas—LP or NG
