25
TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to
correct any failures. For further assistance, contact Health o meter
®
Professional Scales
Technical Support at 1-800-638-3722.
Symptom
Possible Cause
Corrective Action
Scale does not power on
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
Questionable weight or
the scale does not zero
1. External object interfering
with the scale
1. Remove interfering object
from the scale
2. The display did not show
“0.0” before weighing
2. Remove the patient from the
scale, press to zero the
scale and begin weighing
process again
3. Scale is not placed on a
level floor or feet are not
properly balanced
3. Place the scale on a level
floor. Ensure all 4 feet are
properly balanced. Completely
hand tighten the feet, then turn
them back 1-½ full turns.
4. Scale is out of calibration
4. Check weight with known
weight value
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the display
The patient is not sitting or
standing still
Ask the patient to stand or sit
still
The battery icon on the
display indicates that the
batteries are low
The batteries are depleted
Replace batteries according to
instructions on page 10
Scale is displaying “Load
Cell Cable Not Detected”
The load cell cable is not
completely plugged into the
ports
Inspect the load cell cable to
ensure it is completely plugged
into the ports on the back of the
display head and the back of
the platform. See assembly
instructions. If cable was
plugged in, unplug and plug in
again until it clicks into place.
In the Help menu, display is
not advancing to the next
screen for the menu
selection and saying “invalid
key”
Correct key is not being
pressed
To make a selection in the Help
Menu and advance the screen,
press
Zero
(Clear)
