USE ONLY HAYWARD® GENUINE REPLACEMENT PARTS
11
WARRANTY
STANDARD CONDITIONS
- Australia and New Zealand Hayward Pool Products (Australia) Pty Ltd (ABN 083 413 414) (“Hayward Pool Products
(Australia)”) distributes Hayward Pool Products in Australia and New Zealand and provides the following warranties:
STATUTORY RIGHTS
1.
The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under the laws in
relation to the goods and services to which the warranty relates; and
2.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement
or refund for a major failure and for compensation for any other loss or damage. You are also entitled to have the goods repaired if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
LIMITED WARRANTY
Hayward Pool Products (Australia) warrants that its products are free from defects in materials and manufacture for 12 months from date of
supply by Hayward Pool Products (Australia) plus 90 days to allow for installation and supply (unless otherwise specified). Hayward Pool Products
(Australia) will at its discretion, except in the circumstances described below, either repair or replace any product proven to be defective during
the warranty period for either materials of manufacture or alternatively pay the cost of repair or replacement within 90 days of the receipt of the
defective product, barring unforeseen delays. This warranty is for domestic installation only, is personal to the original purchaser and does not pass
to any subsequent purchaser(s).
•
To the extent permitted by law, Hayward Pool Products (Australia) will not be liable for products which fail or become defective during
the warranty period as a result of freezing, accident, negligence, improper installation, water chemistry, misuse, tampering or lack of
care.
•
To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) excludes all statutory or implied
conditions and warranties and any other liability it may have to the Customer (including liability for indirect consequential loss) that
may arise under statute or at law including without limitation for breach of contract, in tort (including negligence) or under any other
cause of action.
•
To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) limits its liability under any
condition or warranty which cannot be legally excluded in relation to the supply of Goods and Services to:
1.
Repairing the Goods;
2.
Replacing the Goods or supplying equivalent Goods or Services again;
3.
Paying the cost of replacing the Goods or of supplying equivalent Goods or Services again; or
4.
Paying the costs of repairing the Goods.
Claims made for warranty, labour or infield support will not be accepted by Hayward Pool Products unless evidence is provided that installation has
been completed in accordance with standard warranty conditions. Please refer to specific program document for details.
WHAT TO DO IF YOU HAVE A WARRANTY CLAIM
The faulty product is to be returned to the place of purchase, or where installed by an approved agent to an authorised warranty agent. No returns
will be received directly from end consumers by Hayward Pool Products (Australia). You are responsible for arranging removal of the defective
product and arranging installation of the repaired or replacement product, all transportation (and any applicable insurance costs) of transporting
the product to the supplier and transporting the replaced or repaired product from the supplier. All returns are subject to Hayward Pool Products
(Australia)’s written approval and must be accompanied by either:
1.
A Field Inspection Report authorised by the Local Customer Service Manager or Authorised Agent; or
2.
A “Return Goods Authorisation” form obtained from Hayward Pool Products (Australia) prior to shipment.
UNAUTHORISED RETURNS WILL NOT BE ACCEPTED
•
All Hayward Pool Products (Australia) warranty parts taken as an across the counter warranty exchange must be held for inspection
authorisation has been given by the Local Branch Customer Service Manager to dispose of them. Hayward Pool Products (Australia)
reserves the right to provide replacement or credit for any items authorised under this warranty program.
•
All claims must be accompanied by a copy of original purchase receipt, clearly stating date of purchase. All serial numbers must place
the product within the warranty period or a proof of purchase is required. No claims in respect of the product can be made after the
expiration of the warranty period.
A standard form is available to request warranty service. We will require:
•
Installation contact information including address, daytime telephone numbers, home phone number, email etc.
•
Complete model and serial number.
•
Proof of purchase (if the serial number was manufactured > 1 year ago).
•
Evidence that purchase and Installation was completed in one transaction, by the one business or organisation.
•
Nature of problem including specific faults and error codes.
Warranty service requests can be faxed to:
Hayward Pool Products (Australia) Pty Ltd.
Fax: 1300 POOLS2 (1300 766571)
Or submitted to your local Hayward Pool Products (Australia) Branch
Office.
To determine if you are eligible for an extended warranty register your
Hayward pool products online today at:
www.hayward-pool.com.au
