Symptom
Probable Cause
Corrective Action
Unit is plugged in, but not
working.
Unit not turned on.
move all POWER ON/OFF (I/O) switches to the ON (I)
position.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact authorized Service agent or Hatco for assistance.
GFCI(s) tripped.
Reset GFCI. If GFCI continues to trip, contact
authorized Service agent or Hatco for assistance.
POWER ON/OFF (I/O) switch(es)
defective.
Contact authorized Service agent or Hatco for assistance.
Supply voltage to unit is incorrect.
Verify supply voltage at both receptacles matches the
unit specifications.
Internal electrical malfunction.
Contact authorized Service agent or Hatco for assistance.
Display light(s) not working.
LIGHTS ON/OFF (I/O) switch in the
OFF (O) position.
move LIGHTS ON/OFF (I/O) switch to ON (I) position.
Fluorescent tube(s) loose, defective, or
burned out.
Check that fluorescent tube(s) is installed properly.
Replace, if necessary (see maINTENaNCE section).
Base, glass shelf, and/or
canopy heat not hot enough.
Corresponding HEaT CONTROL
Knob(s) set too low.
adjust the appropriate HEaT CONTROL Knob(s) to a
higher setting.
Excessive air movement around
warming cabinet.
Relocate unit or redirect air movement (i.e. air
conditioning duct or exhaust fan) away from unit.
HEaT CONTROL(s) not working
properly.
Contact authorized Service agent or Hatco for assistance.
Heating element(s) and/or heated
glass shelves not working.
Contact authorized Service agent or Hatco for assistance.
Base, glass shelf, and/or
canopy heat too hot.
Corresponding HEaT CONTROL
Knob(s) set too high.
adjust the appropriate HEaT CONTROL Knob(s) to a
lower setting.
HEaT CONTROL(s) not working properly. Contact authorized Service agent or Hatco for assistance.
Supply voltage to unit is incorrect.
Verify supply voltage at both receptacles matches the
unit specifications.
Display lights working, but no
heat.
POWER ON/OFF (I/O) switches in OFF
(O) position.
move all POWER ON/OFF (I/O) switches to the ON (I)
position.
GFCI(s) tripped.
Reset GFCI. If GFCI continues to trip, contact
authorized Service agent or Hatco for assistance.
HEaT CONTROL(s) not working properly. Contact authorized Service agent or Hatco for assistance.
Heating element(s) and/or heated
glass shelves not working.
Contact authorized Service agent or Hatco for assistance.
Form No. GR3SDSCTm-0614
9
TROUBLESHOOTING GUIDE
English
Troubleshooting Questions?
If you continue to have problems resolving an issue, please con-
tact the nearest authorized Hatco Service agency or Hatco for
assistance. To locate the nearest Service agency, log onto the
Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service
Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail:
Fax:
800-690-2966 or 414-671-3976
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
WARNING
