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Error Messages
Cause
Remedy
POSITION ERROR
CHECK TOP MARGIN
The print lies outside the
paper format area.
Reduce the TOP MARGIN
setting, either in the pro-
gramming mode or with
the “
Æ
“ key. Or correct
the PAPER SIZE.
ADRESS TOO LONG
CHECK TOP MARGIN
Text does not fit in the
print object.
Reduce the TOP MARGIN
setting, either in the pro-
gramming mode or with
the “
Æ
“ key. Or correct
the PAPER SIZE
HEAD INTERRUPT ERR
OPEN SAFETY COVER
Carriage remains stuck on
a projecting print object .
Open the safety cover and
check if the carriage is
able to move freely.
Where applicable, remove
jammed print object.
SAFETY COVER OPEN
The safety cover is open
and the carriage is in mid
position.
When you have opened
the safety cover because
of an error message, then
remedy the error (e.g.
remove jammed sheet).
When you close the safety
cover, the printer is ready
again.
DC MOTOR CONTROLLER
FAULT
CALL SERVICE
Motor controller fault. Replace
boards.
ERROR PEN BOARD
CALL SERVICE
Error on the HP PEN
board.
Check plug connection
Replace PEN board.
RAM ERROR
CALL SERVICE
CPU board with small RAM
memory.
Replace CPU .
PRINTER ERROR
WRONG BOARD/FIRMWARE
Use correct board and
firmware
CPU-HW-ERROR #
RESET THE PRINTER!
Severe CPU error.
Reload firmware; check
the checksums!
ERROR CARTRIDGE
CHECK CONNECTION
Cartridge error or TSR is
wrong.
Check plug connection
Replace cartridge.
FONT ERROR
LOAD FLASH FONTS!
Error in flash PROM.
Reload fonts.
PAP. LEN TOO SMALL
MIN. VALUE:
Paper too short.
Observe minimum length.
ERROR PAPER SENSOR
CHECK THE SENSOR
Paper light barrier.
Font Loading
ERROR: TIMEOUT
Error in download font
Check download font.
Font Loading
ERROR:HEADER (SB)
Error in download font.
Check download font.
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