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on your bike. Wipe down your bike frequently and wipe or spray all unpainted metal parts
with anti-rust treatment.
• If painted metal parts become scratched or chipped, use touch up paint or nail polish to
prevent rust.
• Never immerse or submerge the bike or any components in water or liquid, which can
damage the electrical system.
• Avoid riding on the beach, in coastal areas with high-salinity fog, or on surfaces treated
with salt or de-icing compounds. Doing so exposes your bike to salt or other substanc-
es that are very corrosive. Corrosion of electrical components can lead to permanent
damage that can cause battery failure, electrical system failure, or electrical fire. Damage
from corrosion is not covered under warranty.
Troubleshooting
Problem
Most common solutions
Bike doesn’t power on:
Insufficient battery power
Charge the battery
Battery wont wake up
Wake up battery by pressing and holding
the battery button for at least three seconds
(feature available on some models)
Battery not fully secured in mount
Install battery correctly
Faulty connections
Clean and reconnect connectors
Improper turn-on sequence
Turn on bike with proper sequence
Brakes are squeezed
Disengage brakes
Irregular acceleration and/or reduced top speed:
Insufficient battery power
Charge or replace battery
Loose or damaged thumb throttle
Tighten or replace
When powered on, the motor does not respond:
Loose wiring
Reconnect or replace
Loose or damaged thumb throttle
Tighten or replace
Loose or damaged motor plug wire
Reconnect or replace
Damaged motor
Replace
Reduced range:
Low tire pressure
Inflate tires to PSI stamped on sidewall
Low battery
Charge battery
Driving with too many hills, headwind,
Assist with pedals or adjust route
frequent braking, or excessive load
Battery discharged for long period
Recharge the battery
without regular charges
Brakes rubbing
Adjust the brakes
Faulty, damaged, or aged battery
Contact Haro Bikes Product Support
to replace battery. Disconnect and store
damaged battery in a safe location and recycle
or dispose of as soon as possible according to
local rules.
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