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Troubleshooting
6–2
Copyright © 2002 Harmonic Inc.
6.3
Warranty Summary
This Harmonic Inc. hardware product is warranted against defects in material
and workmanship for twelve (12) months from the date of shipment.
Harmonic Inc. will, at its option, either repair or replace products that prove
to be defective.
We shall have no liability or responsibility to the customer or any other person
with respect to any loss or damage caused or alleged to be caused directly or
indirectly by equipment or software sold or furnished by us. Read
instructions carefully. No liability will be assumed for any damage caused by
improper installation.
The information in this document is subject to change without notification.
The content of this document is protected by copyright. No part of this
document may be reproduced or copied by any means without the
permission of Harmonic Inc.
For warranty or repair, return this product to a service facility designated by
Harmonic Inc. The Buyer shall prepay shipping charges to Harmonic Inc., and
Harmonic Inc. shall pay shipping to return the product to the buyer. However,
the Buyer shall pay all shipping charges, duties and taxes for products
returned to Harmonic Inc. from another country.
Harmonic Inc. warrants that its software, as well as firmware designated by
Harmonic Inc. for use with the product, will execute its programming
instructions when installed properly.
Harmonic Inc. does not warrant that the operation of the product or software
or firmware will be uninterrupted or error free.
6.4
Limitations of Warranty
The foregoing warranty shall not apply to defects resulting from abuse,
neglect by the Buyer, improper installation or application by the Buyer, the
Buyer-supplied software or interfacing, unauthorized modification or misuse,
operation outside of the environmental specifications for the product or
improper site penetration or maintenance.
No other warranty is expressed or implied. Harmonic Inc. specifically disclaims the
implied warranties or merchantability and fitness for a particular purpose.
6.5
Exclusive Remedies
The remedies provided herein are the Buyer’s sole and exclusive remedies.
Harmonic Inc. shall not be liable for any direct, indirect, special, incidental or
consequential damages, whether based upon contract, tort or any other legal
theory.
The return address is:
Harmonic Inc.
549 Baltic Way
Sunnyvale, CA 94089
Atten: Customer Service
RMA no._____________