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Appendix D

Customer Support Information

Contacting Harmonic for Technical Support

The Harmonic Customer Support group is available to help you with any
questions or problems you might have regarding Harmonic products.
You can reach them at:

E-mail: [email protected]
Phone: (408) 490-6477
1–888–MPEGTWO (673-4896)
Fax: (408) 490-6770

Harmonic Inc.
549 Baltic Way
Sunnyvale, California 94089
Attn: Customer Support

Содержание NSG 9108

Страница 1: ...Narrowcast Services Gateway NSG 9116 9112 and 9108 Hardware Installation and Startup Guide For NSG 9100 Ver 3 0 P N MAN NSG9100 HW 3 0 Rev B February 2004...

Страница 2: ...Communications Commission FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment g...

Страница 3: ...by NSG Model 5 Environmental Specifications 8 Stream Processing Overview 9 NSG Front Panel 10 Control Panel 10 Front Panel LEDs 11 EIA 232 Serial Port 12 Air Inlets 12 Back Panel 12 Power Supply 13 Et...

Страница 4: ...Concept 26 Control Panel Operation Modes 28 Configuring the NSG 30 Reset the NSG Unit 35 Monitoring the NSG 36 What s Next 38 Starting the Web Client 38 Access Levels 39 Entering the Monitor or Config...

Страница 5: ...Optic Connections Cascading 59 Cascading Single Channels 59 Cascading Redundant Channels 60 Cascading with IP Switching 62 Connecting a DWDM 64 D Customer Support Information Contacting Harmonic for...

Страница 6: ...vi Table of Contents...

Страница 7: ...media services to large numbers of subscribers The NSG accepts digital MPEG input through a Gigabit Ethernet GbE port The NSG directs multimedia to the different QAMs and up converters to create the o...

Страница 8: ...as terms used in this guide Conventions This guide uses the following notational conventions Convention Description Courier font regular System messages syntax statements or command examples Courier f...

Страница 9: ...conversion for video on demand networks The NSG accepts digital MPEG input through 2 x GbE ports configured to work as redundant GbE channels or as independent channels that simultaneously receive dif...

Страница 10: ...from any other networks or subnets at your site for management of the NSGs It ensures adequate security and prevents possible disturbances to the normal operation of NSG devices due to uncontrolled n...

Страница 11: ...ry configuration of a single NSG device It also allows you to monitor the NSG s status view its alarms if present and troubleshoot them For details on accessing the web client please see the NSG Web C...

Страница 12: ...mer Support for more details Note MCT is not automatically updated when an NSG is configured through the web client Using the web client for configuring individual NSGs in an MCT based site is not rec...

Страница 13: ...ncy is unavailable in Switching mode In this mode the ports are configured to work independently and to receive different GbE feeds Note Automatic GbE channel redundancy is unavailable when using copp...

Страница 14: ...U T Annex B J 83 6 MHz ITU T Annex C Japan 6 MHz QAM Constellations Annex A 16 32 64 128 256 Annex B 64 256 Annex C 16 32 64 128 256 Maximum output bit rate DVB 408 Mbps 51 2 Mbps x 16 ITU T 310 4 Mbp...

Страница 15: ...remapping PIDs of incoming services are remapped in one of two ways user configurable Paradigm Random Motorola pre encryption support Accepts Motorola pre encrypted content 10Base T 100Base T Etherne...

Страница 16: ...1 73 in Width 44 cm 17 3 in Depth 62 5 cm 24 6 in Operating temperature 0 to 50 C 32 to 122 F Storage temperature 40 to 70 C 40 to 158 F Relative humidity Maximum 85 non condensing Ventilation If uni...

Страница 17: ...ew Stream Processing Overview The NSG accepts a GbE input and outputs analog RF The following diagram shows the flow of data through the GbE channel Note The diagram shows the maximum output of 8 RF N...

Страница 18: ...and in NSG 9108 there are eight LEDs Power Alarm Input 1 and Input 2 LEDS enables to monitor the status of the NSG power alarm and input ports Control panel comprised of a display area and a keypad T...

Страница 19: ...d off Alarm Red Orange ON Red Indicates an alarm has been activated in the device ON Orange Indicates a warning has been activated in the device Refer to Chapter 3 Troubleshooting for further details...

Страница 20: ...ight middle parts of the NSG front panel The air inlets are designed to provide maximum air flow Back Panel This section describes the back panel of the NSG The back panel of the NSG 9116 9112 and 910...

Страница 21: ...x A Fuse Replacement See Connecting the AC Power Cable on page 23 for instructions to connect the power supply The following table lists the power supply specifications 48 VDC Power Supply If your NSG...

Страница 22: ...anel has two Ethernet ports to allow connection to two Ethernet networks See Establishing Ethernet Connection on page 22 for instructions to configure IP addresses for the Ethernet ports Use UTP cable...

Страница 23: ...cation Connector Two receptacles for SFP connectors Maximum input bit rate Line rate up to 1000 Mbps Processing up to 800 Mbps of MPEG data up to 256 services Cascading up to 1000 Mbps of traffic LED...

Страница 24: ...se it is strongly recommended to purchase SFP models qualified by Harmonic Note When using an SFP with a copper cable enable the Auto Negotiate and Last in Chain options via the Web client Cascading i...

Страница 25: ...for more information The following table provides the RF port specifications ASI Output Port for Monitoring The NSG duplicates one transport stream to one ASI output port designed for monitoring purpo...

Страница 26: ...18 Back Panel CHAPTER 1...

Страница 27: ...onfiguration to the NSG Starting the NSG Web Client Unpacking the NSG The NSG comes in a specially designed shipping container that ensures its safety during shipping and handling To avoid damaging th...

Страница 28: ...nd accommodates two fibers one for transmission and the other for reception Copper cable with an RJ 45 connector The RJ 45 connector plugs into a copper SFP receptacle The NSG supports two SFP modules...

Страница 29: ...nced Fiber Optic Connections for instructions Connecting the QAM RF Output Cables The NSG has up to eight RF output ports labeled RF OUT and numbered 1 8 which implement the dual upconverter technolog...

Страница 30: ...by a remote management system you must set the IP addresses of the Ethernet ports located on the back panel of the NSG To set NSG IP address use the control panel located on the front panel of the NSG...

Страница 31: ...he power outlet The power supply automatically senses the input voltage Connecting the 48 VDC Power Supply If your NSG has the optional 48 VDC power supply see Appendix B Wiring the 48 VDC Power Suppl...

Страница 32: ...24 Connecting Power CHAPTER 2 What s Next The next step is to set preliminary configuration to the NSG as described in the following section...

Страница 33: ...buttons as the following figure shows Control Panel Display The 2 line 16 character control panel display shows the screens sub screens sub screen options error messages warnings and alarms The contro...

Страница 34: ...s screen from any other screen use the hotkey Esc Enter Output screen via its sub menus you can view the status of each output port Alarm screen displays the last active alarm or warning You can brows...

Страница 35: ...etup Unit Information Main board Info Interface module Info Software Information Control panel hotkeys help Button Explanation Up Down browse through the screens sub screens browse through sub screen...

Страница 36: ...thirty minutes of inactivity in this mode the system switches automatically to Monitor mode The Configure mode is controlled by a password to allow authorized users only to change the NSG settings To...

Страница 37: ...de click Down or Up and then Enter The Operation Mode screen appears indicating the current operation mode After thirty minutes of inactivity the Configure mode changes automatically to the Monitor op...

Страница 38: ...n editing session without applying changes Click Esc The screen name appears without the word Edit Unchanged parameters appear in the second line of the screen Configuring the NSG Configure the NSG un...

Страница 39: ...default gateway For ETH 2 you may configure only its IP address and subnet mask To configure the Ethernet ports you may use either of the following tools The following sections describe how to config...

Страница 40: ...hecks whether you entered valid network parameters and only then applies changes The ETH1 IP Address screen appears If invalid network parameters are entered an error message appears To configure ETH2...

Страница 41: ...use it causes communication problems 100 BT full sets the speed to 100 BT and communication mode to full duplex 10 BT full sets the speed to 10 BT and communication mode to full duplex 100 BT half se...

Страница 42: ...rt Enable select if you have BOOTP setup in your network and also enter the required timeout The required timeout is 10 seconds If you enter 0 the unit will continue to send BOOTP requests for an unli...

Страница 43: ...keys When the blinking cursor is on the character to be edited browse to the required digit month using the Down or Up keys 5 To apply and to quit the editing mode click Enter The Unit Date Time scree...

Страница 44: ...er The QAM 1 screen appears 3 Do either of the following To view data rate click Enter and to view also the constillation click Down Or To move to any other QAM click the Down or Up keys 4 To return t...

Страница 45: ...appears To monitor the ETH2 MAC Address 1 Navigate to the Network Config screen and click Enter The Ethernet Port 1 screen appears 2 Click Down or Up to open the Ethernet Port 2 screen 3 Click Down or...

Страница 46: ...What s Next Once the preliminary configuration is complete do the following Start the NSG web client to apply full configuration to the NSG unit Starting the Web Client 1 Start Microsoft Internet Exp...

Страница 47: ...parameters via the web client Passwords for both access level may be changed through the web client Refer to the NSG Online Help for further information on changing passwords Entering the Monitor or C...

Страница 48: ...in your network You set an IP address to the NSG unit You obtained the new NSG firmware provided by Harmonic Technical Support Firmware may be provided via the NSG release CD or downloaded from the Ha...

Страница 49: ...active warnings and alarms appears in yellow warnings and red alarms in the upper right hand corner of the web client It appears also in the Alarm screen of the control panel alarms warnings Refer be...

Страница 50: ...iled and triggered automatic switch to redundant channel Check all GbE connections Web client GbE X UDAD Data Not Received Control panel UDAD not recv No UDAD packets received over the GbE link Check...

Страница 51: ...if the path is correct Web client NSG Incomplete or corrupt firmware file Load failed booting with previous firmware Control panel FW corrupt file Firmware download from upgrade server succeeded but...

Страница 52: ...k For an NSG with automatic redundancy enabled If this failure occurs on the active GbE channel a redundancy switch is triggered and the backup GbE channel becomes active If this failure occurs on the...

Страница 53: ...traffic including UDAD traffic The NSG must be power cycled again If the problem persists contact Customer Support Web client GbE X MPEG buffer overflow Control panel MPEG buff ovrflw MPEG data arrivi...

Страница 54: ...in Input Control panel No Valid MPEG In The data received through the GbE port is not a valid MPEG stream Typically the GbE stream does not contain PAT Check the GbE source for content and or encapsu...

Страница 55: ...re At least one of the internal voltages of the NSG is out of range Call Customer Support Web client NSG System overall temperature alarm Control panel Sys overall temp The NSG internal measured tempe...

Страница 56: ...Control panel General alarm An upconverter internal hardware failure Restart the NSG Turn it off by disconnecting the power cord Turn it back on and check for alarm clearance Web client Upconverter X...

Страница 57: ...Web client Upconverter X PLL1 failure Control panel PLL1 failure Indicates a hardware failure Call Customer Support Web client Upconverter X PLL2 failure Control panel PLL2 failure Indicates a hardwar...

Страница 58: ...or the NSG to function properly Call Customer Support Web client Upconverter X Repeated failures Control panel Repeated fail This alarm is sent when an upconverter sends four critical alarms within a...

Страница 59: ...ing Always replace the fuse with a fuse of the same rating and type Using a different fuse voids the Harmonic warranty and could result in fire or other electrical damage To replace the fuse follow th...

Страница 60: ...52 APPENDIX A...

Страница 61: ...ower connector Power Source Specifications The DC power source feeding the NSG device must meet the following requirements Electrically isolated from any AC power source Positive ground The Positive b...

Страница 62: ...devices must meet applicable national and local electrical safety codes and be approved for the intended application Wiring Requirements The NSG is connected to the DC power source using three wires V...

Страница 63: ...or for connecting the NSG to the DC power source Contact Harmonic Technical Support if you want to use any other type of connector The following figure shows the connector and its strain relief housin...

Страница 64: ...om each of the wires coming from the DC power source Do not strip more than this length from each wire Stripping more leaves uninsulated wire exposed outside the DC connector after the assembly is com...

Страница 65: ...e use a Protective Earthing Conductor listed as min 16AWG green yellow insulation copper wire 1 Ensure the NSG is securely installed in a rack and in a Restricted Access Location only 2 Connect the 16...

Страница 66: ...connector on the NSG back panel as illustrated in the following figure Your NSG is now connected to power 4 Complete any other cabling that may still be needed and engage the disconnect device to star...

Страница 67: ...ading with IP switching allows to optimize the GbE bandwidth by using three NSG 9116 units that are fed by two GbE inputs Cascading Single Channels Cascading single channels is recommended when using...

Страница 68: ...in Cascading Single Channels on page 59 steps one and two 2 Connect the Switch 2 Tx of the GbE2 Rx connector on the last NSG in the chain Note The two channels run in opposite directions for maximum p...

Страница 69: ...61 Advanced Fiber Optic Connections Cascading The following figure shows the connections for cascaded NSGs with redundancy...

Страница 70: ...o different GbE channels with no channel redundancy To use the IP switching option 1 Connect the Switch Tx to the GbE1 Rx connector on the first NSG 2 Connect the first NSG GbE1 Tx to the second NSG G...

Страница 71: ...63 Advanced Fiber Optic Connections Cascading with IP Switching...

Страница 72: ...the GbE1 Rx connector on the first NSG in the chain 2 Connect the NSG GbE1 Tx to the next NSG GbE1 Rx Continue chaining until you reach the last NSG in the chain 3 Connect the second Tx connector on t...

Страница 73: ...65 Advanced Fiber Optic Connections Connecting a DWDM...

Страница 74: ...66 Connecting a DWDM APPENDIX C...

Страница 75: ...Support group is available to help you with any questions or problems you might have regarding Harmonic products You can reach them at E mail techhelp harmonicinc com Phone 408 490 6477 1 888 MPEGTWO...

Страница 76: ...68 Contacting Harmonic for Technical Support APPENDIX D...

Страница 77: ...bandwidth C cascading The concept that NSGs maybe chained together is to optimize the bandwidth utilization of one GbE CMTS Works as an arbitrator for IP communications over RF networks See also INA...

Страница 78: ...An IP address is a 32 bit number written in dotted decimal notation four 8 bit sections separated by periods converted from binary to decimal Each section is a number from zero to 255 L LC A high dens...

Страница 79: ...of a component failure EIA Electronic Industries Alliance A U S trade organization that is responsible for establishing hardware interface standards EIA 232 An EIA standard interface for connecting se...

Страница 80: ...VAM Glossary 72...

Страница 81: ...9 configuring Ethernet ports 31 connectors RJ 45 14 control 25 control panel 25 configuring the NSG 30 display 25 editing tips 29 hotkeys 28 keypad 27 operation mode 28 screens 26 conventions viii cus...

Страница 82: ...e fuses 51 MCT upgrading firmware 40 Monitoring Hotkeys 38 monitoring ASI output 17 of 8108 7 monitoring alarms warnings 36 monitoring ETH1 MAC Address 37 monitoring output ports 36 monitoring the NSG...

Страница 83: ...RJ 45 connector 14 S SFP 20 71 single mode fiber 71 Small Form Factor Pluggable See SFP SNMP definition 71 support 7 subscriber definition 71 T technical support contacting 67 trademark acknowledgment...

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