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16
DMX PowerPort 375™ User Manual
Troubleshooting
Problem
Probable cause(s)
Remedy
Power status LED does not
light.
No power to product.
Check that AC circuit is switched on. Check cables
and breakers.
Fuse blown.
Disconnect from power. Check both fuses. Replace
as described in this manual if necessary.
Overload protection active.
Output may be overloaded. See ‘PowerPort
Capacity’ guide on www.martin.com. Check that
devices are connected as specified and that the
number of connected devices does not exceed the
maximum permitted limit.
Output may be short-circuited. Check wiring and
rectify any faults.
If overload protection is activated repeatedly and
you cannot find the cause, disconnect the unit from
power and contact Martin Service or an authorized
Martin service partner for assistance.
Internal fault.
Disconnect from power. Lethal current may be
present inside the unit even if one of the two mains
fuses has blown. Do not attempt repairs yourself.
Contact Martin Service or an authorized Martin
service partner for assistance.
Data status LED does not light
even when DMX/RDM input
cable is connected.
Problem on data circuit.
Check data cable and connectors
No signal being sent.
Check DMX controller.
Internal fault.
Disconnect from power. Do not attempt repairs
yourself. Contact Martin Service or an authorized
Martin service partner for assistance.
Creative Video fixtures do not
respond to Test control button.
Fixtures not receiving 48 volt DC power.
Check locally by pushing test button on each
affected fixture.
Circuit fault.
Check connections and cables. Rectify any faults.
Troubleshoot by substituting cables with known
good cables.
Defective fixture.
Troubleshoot by substituting fixture with a known
good fixture.
Internal fault.
Disconnect from power. Do not attempt repairs
yourself. Contact Martin Service or an authorized
Martin service partner for assistance.
Creative Video fixtures do not
respond to DMX / RDM controls
from lighting controller.
Controller not set up correctly.
Check configuration and settings at the controller.
Fixtures not addressed correctly.
Check fixture addressing at the controller. Check
fixture addressing and DMX mode settings via
RDM.
Circuit fault.
Check connections and cables. Rectify any faults.
Troubleshoot by substituting cables with known
good cables.
Defective fixture.
Troubleshoot by substituting fixture with a known
good fixture.
Internal fault.
Disconnect from power. Do not attempt repairs
yourself. Contact Martin Service or an authorized
Martin service partner for assistance.
Table 2: Troubleshooting
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