Service
page EN-36
Service
In order for us to help you quickly, please tell us:
Name of appliance/accessories
Order number
Hanseatic
Battery-Operated Vacuum Cleaner
HVS165DBMC
61318935
1× dust filter inlet and sponge
48294333
1× hygiene filter
15606816
1× BP28825A lithium-ion battery
29960112
1× charging station
68844848
General customer service
Please contact your mail order company’s product advice centre if you
have questions, complaints or accessory orders.
Spare parts
Customers in Germany
– Please contact Hermes Fulfilment GmbH:
Tel. (057 32) 99 66 00
Monday–Thursday 8 a.m.–3 p.m., Friday 8 a.m.–2 p.m.
Email: [email protected]
Customers in Austria
– Please contact your mail order company’s customer service centre
or product advice centre.
Please note!
You are responsible for the condition of the appliance and its proper
use in the household.
Damage resulting from non-compliance with this manual cannot be
recognised.