Connect Braille
Important Information
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Always transport your Connect Braille in the included carrying case, which provides impact
protection.
Do not drop your Connect Braille and avoid exposing the device to strong vibrations.
Your Connect Braille will be the better for it if you take care to operate it with clean hands,
because otherwise the tactile pins can become sticky and may release only if prodded.
Please ensure that no fluids enter into the Braille display. The Braille elements are
especially sensitive to humidity, because humidity could destroy the high-voltage piezo
elements.
We recommend covering the Braille display whenever it is turned off, to prevent
unnecessary contamination with dust.
Clean your Connect Braille with a damp cloth. Do not use any cleaners. The Braille
elements must be cleaned with a dry, lint free cloth only.
The Braille elements should be cleaned and serviced thoroughly every two years in
average operating conditions. In general, during servicing of the Braille elements, all tactile
pins and key heads will be replaced, and all input elements checked. An endurance test
will then be performed. We can provide you with a replacement device during the
maintenance period.
10.5 Warranty
If you open the Connect Braille housing, which is sealed, within the warranty period, the
warranty becomes void. The same applies to improper handling or use.
In the unlikely event that your Connect Braille does become defective, our repair service
will be available for repairs.
10.6 Technical Support
Your Connect Braille is a highly complex product. Although the Connect Braille has been
optimized to be as easy to use and as self-explanatory as possible, errors in
understanding or operation, which may impede your use of the device, may occur.
We therefore recommend that you consult this manual first if you encounter difficulties. All
procedures as well as error messages are described here. If this does not solve your
problem, you have the option of reviewing possible solutions in the download area on Help
Tech's web page, located at www.helptech.de.
As an alternative, you can also contact your dealer or local customer service
representative. These agents receive ongoing training and information about the product,
beyond what can be included in any manual.
