Customer Services
TECHNICAL ENQUIRIES
01202 662527 / 662528
To supplement the detailed technical brochures, technical advice on the application and use of products in
the Hamworthy Heating range is available from our technical team in Poole and our accredited agents.
SITE ASSEMBLY
01202 662555
Specialist teams are available for on site assembly of the full range of Hamworthy boilers (excluding
Lulworth). Boiler sections for site assembly must be positioned within the boiler house prior to the arrival
of the assembly team and provide sufficient space for safe working. Handling sections into boiler houses
other than at ground level may be subject to additional charges.
The normal assembly price does not include for the fitting of boiler casings or the burner, however this can
be carried out at the time of build at additional cost.
Providing the facilities are available on site, a hydraulic test will be carried out within the terms of BS779.
Upon completion a certificate of assembly and test will be issued.
COMMISSIONING
01202 662555
Commissioning of equipment by Hamworthy Heating's own engineers, accredited agents or specialist sub-
contractors will ensure that the equipment is operating safely and efficiently. Hamworthy commissioning
reports provide a detailed record of the original status of the plant, which is essential for future routine
maintenance and trouble free operation.
Standard warranty terms provide for the free of charge replacement of defective parts, but does not
include labour. When the equipment is commissioned and routinely maintained by Hamworthy Heating
under a Service Maintenance Agreement then the warranty terms will cover both parts and labour.
MAINTENANCE AGREEMENTS
01202 662555
Regular routine servicing by Hamworthy Heating's engineers ensures trouble free operation and optimum
efficiency. The frequency of visits required is variable, dependent upon the equipment type and usage.
Annual service agreements are available on all Hamworthy products to meet individual requirements.
Planned maintenance of equipment by routine servicing reduces operational costs considerably below that
associated with repair or breakdown approach.
BREAKDOWN SERVICE, REPAIR, REPLACEMENT
01202 662555
Even when the commissioning and routine servicing has been carried out to the highest standard there
are always occasions when the unexpected breakdowns occur. Hamworthy provide a rapid response
breakdown, repair or replacement service through head office at Poole and accredited agents located
throughout the UK.
SPARE PARTS
01202 662525
A comprehensive spare parts service is operated from our factory in Poole, providing replacement parts
for both current and discontinued products. In some instances spares may be available from accredited
agents.
Delivery of parts and components is normally from stock within 7 days. However, a 24 hour delivery
service is available for breakdowns and emergencies for the additional cost of the courier. Please contact
our spares team, providing details of product type, serial number, model or any other identifying marks or
codes to determine part requirements wherever possible.
