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HAMPTONBAY.COM
Please contact 1-877-527-0313 for further assistance.
Troubleshooting
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The remote control is not working.
There are no batteries or the signal is poor.
Change the remote batteries.
Operate the remote at a slow measured pace.
Press the remote control buttons with an even
motion and gentle pressure. Repeatedly pressing
buttons in rapid succession may cause the trans-
mitter to malfunction.
iPhone/iPod does not respond to the speaker
system.
There is interferance with the connector.
Check for any obstructions between the connector
and the iPhone/iPod.
If your iPod/iPhone is using a case, remove the
case and re-dock the iPhone/iPod.
The sound is distorted.
The volume levels are too high.
Turn down the volume.
If the iPhone/iPod original sound source is of poor
quality, distortion and noise are easily noticed with
high-power speakers. Try a different audio source
such as a music CD.
If you are using an external sound source like older
generation of iPod, try reducing the output volume
on the device itself.
Try changing the bass and treble settings using the
remote control.
The unit gets warm after extended play at
high volume.
Constant use or high volume.
Turn the unit off for a period of time or lower the
volume.
There is no power, or the logs do not glow.
There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times, make sure power is set to the ON
position.
The logs glow, but there is no flame effect.
The flame effect turned off.
Press the Flame button several times.
The power cord gets warm.
This is normal operation.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs can
cause the outlet or plug to overheat. Be sure the
plug fits tight in the outlet. Heaters draw more
current than small appliances, overheating of
the outlet may occur even if it has not occurred
with the use of other appliances. During use
check frequently to determine if your plug outlet
or faceplate is HOT! If so, discontinue use of the
heater and have a qualified electrician check and/
or replace the faulty outlet(s).
The heater does not blow warm air.
The thermostat setting is preventing the heater from
turning on.
Adjust the temperature settings to ensure that the
thermostat is set higher than the current room
temperature.
The heater does not work, but the Power and
Heater settings are “ON” and the
thermostat is set.
Manual reset overheat protection
triggered.
Turn the Power button to “OFF” and unplug the
unit from the wall outlet for 5 minutes. After 5
minutes plug the unit back into the wall outlet, and
operate as normal. If the problem persists contact
customer service.
The flame effect works but the heater
function does not and the ember bed flashes
when the Heater button is pressed.
The heater is disabled.
With the power on press and hold the Power button
on the control panel for 10 seconds. Once re-ena-
bled the ember bed lights will flash multiple times.
