8
Troubleshooting
PROBLEM
Pops will not freeze or are
taking too long.
I lost my pop sticks, freeze
sleeves, and/or funnels.
Stick will not sit properly in the
sleeve.
Pops are stuck in base.
PROBABLE CAUSE
• Pop base may not have gotten cold enough. Ensure base is placed in freezer for at least 8 to 12 hours
before use. Make pops immediately after taking base out of freezer since the unit will begin to defrost
as it sits out.
• May have waited too long in between batches.
• Be mindful of the ingredients used in your pops—anything with too much sugar, oil, alcohol, or fat
will not freeze as well as natural juice.
• Be sure ingredients are cold when added to the freeze sleeves.
• Wash and dry base. Refreeze and try again!
• Remember, there may be a small amount of liquid left on the very top surface of the pop. This is
normal and does not mean that pops are not frozen.
• Please call 1.800.851.8900 in the U.S. or 1.800.267.2826 in Canada to order replacement parts, or visit
hamiltonbeach.com in the U.S. or hamiltonbeach.ca in Canada to order replacement parts online.
• Make sure sticks are inserted through the funnel attachment and fully seated in the freeze sleeve.
• Were freeze sleeves used in base? Ingredients should NEVER be added directly to base.
• Are freeze sleeves stuck in base? Moisture may have frozen between base and freeze sleeves. Let
base and pops defrost completely. Wash and dry all parts. Try again, making sure base and freeze
sleeves are thoroughly dry.
840210700 ENv04.qxd:Layout 1 11/15/11 1:57 PM Page 8
