108
Troubleshooting
00053157
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Troubleshooting
Troubleshooting chart
Before sending the device to after-sales service, use the following
table to check whether you can remedy the problem yourself.
Fault
Possible cause
Remedy
The device is
not recognised
by the "IPCam
Admin Utility"
programme
Mains adapter not
connected correctly
Make sure the mains
adapter is plugged into the
mains socket and correctly
connected to the device.
No voltage from the
mains socket
Check the fuses.
Device is defective
Contact customer service.
LAN cable not con-
nected correctly
Check that the RJ-45
network cable is correctly
connected.
No connection to
the hub/router
The green . network
LED
4
must light up
constantly.
Wrong IP address
Make sure that the IP
address matches the
address space of your
network .
Wrong subnet
mask
Make sure that the subnet
mask matches the address
space of your network .
Wrong WLAN set-
tings
Establish a connection to
your device via LAN first of
all. Set up the WLAN con-
nection afterwards.
NOTE
►
If you cannot resolve the problem with the steps described
above, please contact customer service.
