3: Troubleshooting
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Note
Improperly installed USB devices can also appear under the Universal Serial Bus
Controller option. Be sure to check this location if you cannot locate the unknown device.
3.
Locate the unknown device (marked with a large question mark). Right-click on the
Unknown
Device
listing and select the
Uninstall
or
Remove
option.
4.
Click the
OK
button to continue. A warning box appears confirming the removal of the Unknown
Device. Click the
OK
button to confirm the device removal.
5.
Disconnect the Maya2000Pro Series from your computer.
6.
Plug in the spectrometer.
The system is now able to locate and install the correct drivers for the USB device.
Mac Operating Systems
Since there are no device files for the Maya2000Pro Series Spectrometer in a Mac operating system, you
should not encounter any problems if you installed the spectrometer before the OceanView software.
Linux Operating Systems
For Linux operating systems, all you need to do is install the OceanView software, then unplug and
replug in the spectrometer. Technically, the driver files for Linux simply give nonprivileged users
permission to use newly connected hardware. There isn’t any long-term harm to plugging in the device
before installing the software.
