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Table 15 Syringe verification
Error/Warning Description Possible solution
Format of message
received from the balance
is not supported
The data received from the balance is not
compatible with the format of messages
accepted by the instrument (fully
automated mode only).
Configure the balance to be compatible with the
format of messages accepted by the instrument
(refer to
Install a balance on page 21)
Make sure that the weight measurement is stable
and did not get to the maximum weight.
No connection with balance
The instrument is not receiving data from
the balance (fully automated mode only). Make sure that the balance cable is installed
correctly.
Temperature sensor not
detected
The instrument is not receiving data form
the temperature sensor (fully and partially
automated modes only)
Make sure that the temperature sensor is installed
and connected correctly.
Incorrect input value
The input value is out of range (fully and
partially automated modes only). Make sure that the syringe verification
configuration values are correct.
No operator recorded
The operator value is not defined on the
syringe verification screen. Set an operator on the syringe verification
configuration.
Serialization error
There was an error during the results
export.
Remove the USB storage device and make sure
the USB icon is no longer seen in the header bar,
then install the device again try the export again.
Try again, if the problem continues, contact
technical support.
USB mass storage writting
error Error when exporting data to the USB
storage device
Make sure that the USB storage device is
correctly installed and the USB icon can be seen
in the header bar (refer to
Table 4 on page 26).
Troubleshooting
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