13.2 Warranty directives:
1. HAAS + SOHN accept guaranty
for the duration
of
three years
calculated from the delivery to the
end user for
a) unobjectionable material condition and
workmanship to suit the purpose,
b) expert assembly,
c) Adherence to the rated heat output (watt)
according to DIN 18895/ EN 13229 and the
room heating capacity according to DIN 18893
(see Equipment plate, technical data on the
enclosed Equipment sheet or catalogue
details).
The warranties a) to c) extend to the repair of the
device or the parts subject of the complaint free of
charge. Entitlement exists only for the free of
charge replacement of parts having defects in the
material and in the workmanship. Claims beyond
this are excluded.
We provide 6 months guaranty for wear parts in
the fire area such as refractory, vermiculite, fire
grate, glass ceramic and seals as well as
operating elements such as handles and painted
surfaces.
2. HAAS + SOHN does not accept any guaranty
for
damages and defects on equipment or their parts
caused through:
•
External, chemical or physical effects during
transport, storage, installation and utilisation of the
device (e.g. quenching with water, food cooking
over, condensate, overheating due to incorrect
operation (e.g. open firebox door), or hair crack
formation in natural stones or enamelled parts are
not considered a quality defect,
•
Incorrect choice of chimney stove size,
•
Failure to heed the building regulations applicable
from time to time,
•
Errors in the installation and connection of the
device,
•
Insufficient or excessive chimney draught,
•
Incorrectly performed repair operations or other
especially subsequent changes to the fireplace or
flue gas pipe (smoke pipe and chimney),
•
Use of unsuitable fuels,
•
Incorrect operation: Overloading the devices (see
Operating Instructions of the manufacturer)
•
Wear on the parts of steel, glass ceramic seals,
refractory or vermiculite directly exposed to the
flames insofar as not included in the warranty (1a),
•
Incorrect
treatment,
•
Insufficient care, use of unsuitable cleaning agents.
13.3 Complaints:
Please present your complaints only to your
specialist dealer. When doing so, it is
imperative that you should name the type
and manufacturing number of your chimney
stove. This information can be found on the
nameplate of the device (in the wood
storage compartment of the device).
14. Instructions for ordering replacement parts:
When ordering replacement parts please state the
complete type and manufacturing number of your
chimney stove. These details can be found on the
nameplate of the device (in the wood storage
compartment of the device).
Also pay attention to the technical drawings and
tables on the Equipment Sheet where you will find
the correct designation of the required
replacement parts. For ordering refractory
replacement parts, the refractory bricks in these
drawings are numbered and the refractories are
viewed from the top in these drawings (top view).
Caution!
Do not change the fireplace!
Use only replacement parts that have been
expressly approved or are offered by the
manufacturer.
If required, please contact your specialist dealer.
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