
Operation Manual – AAA RADIUS HWTACACS
H3C S5500-EI Series Ethernet Switches
Chapter 1 AAA/RADIUS/HWTACACS
Configuration
1-44
1.8 Troubleshooting AAA/RADIUS/HWTACACS
1.8.1 Troubleshooting RADIUS
Symptom1:
User authentication/authorization always fails.
Analysis:
1)
A communication failure exists between the NAS and the RADIUS server.
2)
The username is not in the format of
userid@isp-name
or no default ISP domain is
specified for the NAS.
3)
The user is not configured on the RADIUS server.
4)
The password of the user is incorrect.
5)
The RADIUS server and the NAS are configured with different shared key.
Solution:
Check that:
1)
The NAS and the RADIUS server can ping each other.
2) The username is in the
userid@isp-name
format and a default ISP domain is
specified on the NAS.
3)
The user is configured on the RADIUS server.
4)
The password entered by the user is correct.
5)
The same shared key is configured on both the RADIUS server and the NAS.
Symptom2:
RADIUS packets cannot reach the RADIUS server.
Analysis:
1)
The communication link between the NAS and the RADIUS server is down (at the
physical layer and data link layer).
2)
The NAS is not configured with the IP address of the RADIUS server.
3)
The UDP ports for authentication/authorization and accounting are not correct.
Solution:
Check that:
1) The communication links between the NAS and the RADIUS server work well at
both physical and link layers.
2)
The IP address of the RADIUS server is correctly configured on the NAS.
3)
UDP ports for authentication/authorization/accounting configured on the NAS are
the same as those configured on the RADIUS server.
Symptom3:
A user is authenticated and authorized, but accounting for the user is not
normal.
Analysis:
1)
The accounting port number is not correct.
2)
Configuration of the authentication/authorization server and the accounting server
are not correct on the NAS. For example, one server is configured on the NAS to