12.0
WARRANTY
IMPORTANT, please read and keep this document on record.
1. Definition: H2flow Controls Inc. warrants that the products that it manufactures and sells will be free from
defects in material and workmanship for a period of 12 months from the date of shipment.
Should the product prove defective during the warranty period, H2flow Controls Inc, at its discretion, either will
repair the defective product or replace it with an equivalent product in exchange for the defective unit without
charge for parts, labor, carriage and insurance.
2. Eligibility This warranty extends to the original purchaser only or to the end-user client of an H2flow Controls Inc
authorized affiliate.
3. How to obtain service
To obtain service under the terms of this warranty, the customer is required to notify H2flow Controls Inc. before
the expiration of the warranty period and to return the item in accordance with H2flow Controls Inc’s product
return policy. Any product returned for warranty repair must be accompanied by a full fault report specifying the
symptoms and the conditions under which the fault occurs. Should H2flow Controls Inc incur additional cost as a
result of a failure to complete the appropriate paperwork, an administrative charge may be levied.
4. Exclusions
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate
care. H2flow Controls Inc. shall not be obligated to provide service under this warranty if:
a) damage has been caused by a failure to make a full and proper inspection of the product (as described by the
documentation enclosed with the product at the time of shipment) on initial receipt of the product following
shipment;
b) damage has been caused by the attempts of individuals, other than H2flow Controls Inc staff to repair or service
the product;
c) damage has been caused by the improper use of the product, including but not limited to, the installation of a
FlowVis® unit using a chlorination system as described on page 2 of this manual.
5. Charges
Under cover of this warranty, H2flow Controls Inc will pay the carriage and insurance charges for the
shipment of defective product back to H2flow Controls Inc and for its return to the client’s original site
of dispatch except when:
a) H2flow Controls Inc’s product return policy has not been followed.
b) product failure is caused by any of the exclusions described at paragraph 4 above, when the customer will
be liable for the full cost of the repair (parts and labor) plus all carriage and insurance costs to and from H2flow
Controls Inc’s premises.
c) the product is damaged in transit and a contributory cause is inadequate packaging. It is the customer’s
responsibility to ensure that the packaging used to return equipment to H2flow Controls Inc is the same, or has
equivalent protective qualities, to that used to ship the product to the customer in the first instance. Any damage
resulting from the use of inadequate packaging will nullify H2flow Controls Inc’s obligations under this warranty.
Should the customer’s product be damaged in transit following a repair at H2flow Controls Inc’s site, a
full photographic record of the damage must be obtained (packaging and the product) to support any claim for
recompense. Failure to present this evidence may limit H2flow Controls Inc’s obligations under this warranty.
THIS WARRANTY IS GIVEN BY H2FLOW CONTROLS INC IN LIEU OF ANY OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON
INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. H2FLOW CONTROLS INC SHALL NOT
BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES.
WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES TO CUSTOMERS OF THE CUSTOMER. THE
CUSTOMER’S SOLE REMEDY FOR ANY BREACH OF WARRANTY IS THE REPAIR OR REPLACEMENT, AT
H2FLOW CONTROLS INC’S DISCRETION, OF THE FAILED PRODUCT.
Sales Telephone hotline: (+1) 888 635 0296
Support Telephone hotline: (+1) 419 356 5374
H2flow Controls Inc.
3545 Silica Road
Unit F
Sylvania, OH 43560
United Sates of America
Fax: (+1) 419 517 9900
sales
@
h2flow.net
Release 2.8
8/26/13
