23
Hints and Tips
Problem
Possible causes
What to do
The hob cannot be
turned on.
No power.
Make sure the hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching
the controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by
the construction of your
cookware (layers of
different metals vibrating
differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes a low humming
noise when used on
a high heat setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or disappear
completely when you decrease the
heat setting.
Fan noise coming from
the induction hob.
A cooling fan built into your
induction hob has come on
to prevent the electronics
from overheating. It may
continue to run even after
you’ve turned the induction
hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while the
fan is running.