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 26 

Troubleshooting

The  chapter  describes  the  common  problems  with  thermometer  Web  Sensor 

AR003826

, Web Sensor 

AR005075

, Web Sensor 

AR003827

 and methods how to fix these

problems. Please read this chapter before you will call technical support. 

I forgot the device IP address 

IP address is factory set to 192.168.1.213. If you had changed it and forgot new IP address, 
run  the  TSensor  software  and  press  Find  device...  In  the  window  are  displayed  all 
available devices. 

I cannot connect to the device 

In search window is only IP and MAC address displayed 

Other details are marked N/A. This problem occurs if IP address of the device is set to 

another network. 
Select  the  window  Find  device  in  TSensor  software  and  press  Change  IP  address. 
Follow the software instructions. To assign IP address automatically using DHCP server, 
set the device IP address to 0.0.0.0. 

Device IP address is not displayed in window Find device 

In  TSensor  software  menu  press  Help!  My  device  was  not  found!  in  window  Find 
device.  Follow  the  software  instructions.  MAC  address  of  the  device  can  be  found  on 
product label. 

The device is not found even after manually setting 
MAC address 

This problem occurs especially in cases when the IP address of the device belongs to another 

network and also Subnet mask or Gateway are incorrect. 
In  this  case  is  DHCP  server  in  the  network necessary.  In  TSensor  software  menu  press 

Help! My device was not found! in window Find device. As new IP address set 0.0.0.0. 

Follow the software instructions. An alternative is to reset device to factory defaults using 

factory-defaults button. 

Chapter

5 

Содержание AR003826

Страница 1: ...www guilcorcom Web Sensor AR003826 with PoE Web Sensor AR005075 with PoE Web Sensor AR003827 with PoE USER GUIDE...

Страница 2: ...period Revision history This manual describes devices with latest firmware version according the table below Older version of manual can be obtained from a technical support Document version Date of...

Страница 3: ...ication protocols 20 Website 20 SMTP sending e mails 20 SNMP 21 Modbus TCP 22 SOAP 24 Syslog 25 SNTP 25 Software development kit 25 Troubleshooting 26 I forgot the device IP address 26 I cannot connec...

Страница 4: ...sk of injury or damage the device To prevent injury please follow instructions in this manual The device can be services only by a qualified person The device contains no serviceable parts inside Don...

Страница 5: ...addresses Sending SNMP traps up to 3 configurable IP addresses Displaying the alarm status on web page Sending messages to Syslog server The device setup can be made by the TSensor software or web in...

Страница 6: ...ate cable free IP address in your network for Web Sensor AR003827 up to 4 temperatures probes type DSTR162 C DSTGL40 C DSTG8 C or relative humidity probe DSRH Web Sensor AR005075 supports one probe Mo...

Страница 7: ...nged according to informations from the previous step When you installing several new devices connect them to the network one after another connect probes to Web Sensor AR005075 or Web Sensor AR003827...

Страница 8: ...address to set new address according to network administrator instructions If your device is not listed then click Help My device wasn t found Then follow the instructions MAC address is on product l...

Страница 9: ...obes Find probes set the other parameters alarm limits SMTP server etc Settings are saved after click on button Save changes Checking functions The last step is to check measured values on the device...

Страница 10: ...etup using web interface or TSensor software Web interface can be managed by the web browser Main page will be shown when you insert device address into address bar of your web browser There you find...

Страница 11: ...server using option Obtain an IP address automatically Static IP address is configurable via field IP address It is not necessary setup Default gateway while you use device inside one subnet only DNS...

Страница 12: ...et In Point 3 the temperature has risen over limit again During the time delay the value does not drop below the set limit and therefore was in Point 4 caused alarm At this moment were sent e mails tr...

Страница 13: ...rching for connected probes All changes must be confirmed using Apply settings button History values are cleared after changing of channel settings SOAP protocol SOAP protocol can be enabled by option...

Страница 14: ...ation Into fields Recipient 1 to Recipient 3 it is possible set address of email recipients Option Short email enable sending emails in short format This format is usable when you need to forward emai...

Страница 15: ...values via SNMP it is necessary to know password SNMP read community SNMP Trap can be delivered up to three IP address IP address of the Trap recipient SNMP Traps are sent at alarm or error state on t...

Страница 16: ...quired for device settings When secured access is required even to actual values reading it is possible to enable User account only for viewing Port of the www server can be changed from the default v...

Страница 17: ...in devices at same family It is not possible restore configuration from p line Web Sensor into t line Web Sensor and conversely Setup using TSensor software TSensor software is an alternative to web c...

Страница 18: ...ory configuration Network parameters IP address Subnet mask Gateway DNS are left without changes Network parameters are changed while you press button at left side of device during power supply connec...

Страница 19: ...nistrator password cleared User password cleared Modbus TCP protocol port 502 Modbus TCP enabled yes History storage interval sec 60 SOAP message when alarm occurs yes SOAP destination port 80 SOAP se...

Страница 20: ...ON file values json Values from history can be exported in CSV format History storage interval can be set using TSensor software or web interface History is erased after every reboot of the device Reb...

Страница 21: ...2 ch Measured value where ch is channel number 1 3 6 1 4 1 22626 1 5 2 ch 1 0 Channel name String 1 3 6 1 4 1 22626 1 5 2 ch 2 0 Actual value text String 1 3 6 1 4 1 22626 1 5 2 ch 3 0 Actual value In...

Страница 22: ...31 6 35 Clearing alarm on channel 6 41 6 45 Measuring error Modbus TCP Device supports Modbus protocol for communication with SCADA systems Device use Modbus TCP protocol TCP port is set to 502 by def...

Страница 23: ...9C47 Channel 2 alarm status Ascii 40008 0x9C48 Channel 2 upper limit Int 10 40009 0x9C49 Channel 2 lower limit Int 10 40010 0x9C4A Channel 2 hysteresis Int 10 40011 0x9C4B Channel 2 delay uInt 40012 0...

Страница 24: ...nce xmlns xsd http www w3 org 2001 XMLSchema soap Body WWw guilcor com name Ethernet Transducer name sn 11940986 sn tmr 60 tmr kind 4359 kind c1 v 26 3 v u C u a no a e 1 e c1 c5 v 11000 v u n a u a n...

Страница 25: ...chronization is made every 24 hours Time synchronization every hour can be enabled For time synchronization it is necessary set IP address to the SNTP server It is also possible set GMT offset for cor...

Страница 26: ...oftware and press Change IP address Follow the software instructions To assign IP address automatically using DHCP server set the device IP address to 0 0 0 0 Device IP address is not displayed in win...

Страница 27: ...ode on probe label please make sure that is connected proper probe Please make sure that cables of probes are not damaged Probes with new ROM code is necessary detect again Error 4 11004 Communication...

Страница 28: ...arameters IP address Subnet mask etc For factory defaults follow these steps disconnect the power supply power adapter or RJ45 connector if PoE is used use something with thin tipped e g paper clip an...

Страница 29: ...29 Technical specifications Information about technical specifications of the device Dimensions Web Sensor AR003826 Web Sensor AR005075 Chapter 6...

Страница 30: ...1W depending on the operating mode Protection IP30 case with electronic Measuring interval 2sec Accuracy AR003826 0 8 C in temperature range from 10 C to 60 C 2 0 C in temperature range from 10 C to...

Страница 31: ...Recommended Connector Cable for industrial use is recommended Cat5e STP cable in less demanding applications can be replaced by Cat5 cable maximum cable length 100m Supported protocols TCP IP UDP IP...

Страница 32: ...perature and humidity range in case with electronic 20 C to 60 C 0 to 100 RH no condensation Temperature range of recommended probe DSTR162 C for AR005075 and AR003827 30 C to 80 C Temperature range o...

Страница 33: ...ehold waste and need to be professionally disposed Technical support and service Technical support and service is provided by distributor Contact is included in warranty certificate Preventive mainten...

Страница 34: ...C Temperature probe 50 to 100 C with a digital sensor DS18B20 and with Cinch connector for Web Sensor AR005075 and AR003827 Maximum temperature of the probe is 125 C Probe accuracy 0 5 C from 10 to 8...

Страница 35: ...565 is a universal holder for mounting of thermometer Web Sensor AR003826 or Web Sensor AR005075 and AR003827 to RACK 19 Probes holder for RACK 19 AR006566 Universal holder for easy mounting probes in...

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