25
7 Troubleshooting
In the event of an UPS fault, shoot the trouble according to Table 6-1. If the
fault still persists, please contact our customer service center.
Faults
Fault/Warning
code
Fault icon
Alarm
Possible
cause
Solution
F01
on
constantly
Beep
continuously
Internal
fault.
Please
contact
the
distributor or Service center
F02
on
constantly
Beep
continuously
Internal
fault.
Please
contact
the
distributor or Service center
F03
on
constantly
Beep
continuously
Internal
fault.
Please
contact
the
distributor or Service center
F04
on
constantly
Beep
continuously
The
UPS
output
is
short
circuited
Turn off the UPS. Remove
all loads. Ensure that the
loads are not failed or the
UPS has no internal short
before turn on it again. If
failed, please contact the
distributor or service center
F05
on
constantly
Beep
continuously
Internal
fault.
Please
contact
the
distributor or Service center
F06
on
constantly
Beep
continuously
Internal
fault.
Please
contact
the
distributor or Service center
F07
on
constantly
Beep
continuously
Overload
fault
Reduce the member of
loads connected to the
UPS.
F08
on
constantly
Beep
continuously
Internal
overheat
Ensure that the UPS is not
overloaded
and
the
ventilation opening is not
blocked
and
ambient
temperature is not too high.
Wait for 10 min. for the UPS
to cool down before turning
it on again. If it does not
work. Please contact the
distributor or service center.
F09
on
constantly
Beep
continuously
The
charger of
the UPS is
defective
Please
contact
the
distributor or Service center
A01
Blink once
every
second
Beep once
every
second
Overload
pre-warning
Reduce the member of
loads connected to the
UPS.
26
7 Troubleshooting
Faults
Fault/Warning
code
Fault icon
Alarm
Possible
cause
Solution
A02
Blink once
every
second
Beep
continuously
Battery
overcharging
Please
contact
the
distributor
or
Service
center
A03
Blink once
every
second
Beep once
every
second
UPS power
on abnormal
Check the battery of the
UPS connected properly.
A04
Blink once
every
second
Beep once
every
second
Battery
voltage low
The UPS output will be
cut off, please switch to
the backup power.
A05
Blink once
every
second
Beep once
every
second
Fan failure
Ensure that the fan is not
locked
A06
Blink once
every
second
Beep once
every two
minutes
Maybe
reversed
polarity (L,N)
of site wiring
or disconnect
with ground.
Please check the polarity
of the neutral wiring and
the line wiring, ensure
that The
green/yellow wire
connect protective ground
properly
Table 7-2 UPS troubleshooting of LCD panel indicator
When you contact the service center, please provide the following information:
●
Model No and Serial No of the UPS.
●
The date when the problem arose.
●
Complete description of the problem, including the panel display, alarm
warning, and power condition and the load capacity. If the UPS is a long
backup time model, you may also provide the battery information.
