User Manual 9065/9065plus
MAN10772-00 109
Problems List Index
1. “
Forms problems
” on page 109
“Problem: Forms buckle, twist, jam, or tractor holes tear” on page 109
“Problem: Forms do not feed past printhead” on page 109
“Problem: Forms do not stack correctly” on page 109
“Problem: Characters are off registration” on page 110
2. “
Print quality and ribbon problems
” on page 110
“Problem: Unreadable characters” on page 110
“Problem: Missing dots or irregular characters” on page 110
“Problem: Ribbon smudging forms” on page 110
“Problem: Printing is too light or partial characters print” on page 111
“Problem: Ribbon snagging, tearing, or not moving” on page 111
3. “
Configuration problems
” on page 111
“Problem: Printer doesn't print or prints wrong characters” on page 111
4. “
Miscellaneous problems
” on page 111
“Problem: Printer has no power” on page 111
“Problem: Throughput of printer at half speed” on page 111
Forms problems
Causes are listed for each problem in order of priority.
Problem: Forms buckle, twist, jam, or tractor holes tear
1. The right tractor is adjusted incorrectly
Solution: Move the right tractor to obtain proper
forms tension. The tractor pins should be in the
center of the tractor holes.
2. The printer is not at the edge of the table.
Solution: Move the printer to the front edge of the
table if having problems
with front forms path or move the printer to the rear
edge of the table if having problems with the rear
forms path.
3. The forms supply is not below the level of the printer.
Solution: Move the forms supply to the floor or on a
shelf below the level of
the printer.
4. The forms supply is not aligned with the printer.
Solution: Reposition the forms supply so that the
forms feed evenly.
5. The forms are catching on the carton edge.
Solution: Remove the uneven carton edges, or
remove the forms from the carton.
Note: As the forms reach the bottom of the box, this problem can occur more often.
6. The ribbon is twisted or folded.
Solution: Check the ribbon for folds or twists.
7. The forms contain excessive moisture.
Solution: Store the forms in a cool, dry place before
using them, or store the forms in the printer area for
24 hours.
8. The forms are defective or do not meet specifications
Solution: Try unloading the forms and then reloading
forms. Forms should meet the requirements
specified in “Paper Specifications” on page 87.
Problem: Forms do not feed past printhead
1. The Automatic Gap Adjustment (AGA) setting for the
paper source you are using needs to be changed
Solution: See “Adjusting the Distance of the Print
Head” on page 74
2. The ribbon is twisting or folding.
Solution: Replace the ribbon.
3. You are using thick multiple-part forms
Solution: See the procedure for setting perforation
safety to Yes through the operator panel. See “Paper
Perforation” on page 74.
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