Grundig GRND 6501, Руководство пользователя

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6.3 Support Service Feature
*May not be available in all models
Support Service is a feature that
allows you to create a request for
our expert representatives through
a special offer on your white goods
products. After the request to be
created with the Support Service
button, our expert customer
representatives will be able to call
you from your mobile phone number
that you have registered in the
HomeWhiz application and help you
about all your questions.
6.4 Entering Phone Number
for Support Service
To ensure that your customer
representative may call you after
creating a request by pressing Support
Service button, you shall share your
mobile phone number with the
application. You may add or change
your mobile phone number through
the communication menu on the
HomeWhiz application.
6.5 Creating a Request Via
Support Service
To create a Support Service request,
your product must be connected to the
internet.
1.
Ensure that you have an internet
connection on the product and
you have entered your mobile
phone number via HomeWhiz
application.
2.
Press the support service key for
3 seconds.
3.
Support Service symbol shall
start to blink.
4.
When your request is delivered
to the customer representative
successfully, Support Service
symbol shall constantly
illuminate.
5.
Your customer representative
shall call you via the telephone
number that you have specified
on the HomeWhiz application.
6.
The symbol shall turn off when
the call is completed.
7.
If your request does not reach
the customer representative
successfully, the light of the
symbol will turn off after a
while. In this case, follow the
guides in the troubleshooting
step.
6.6 Cancelling a Support
Service Request
If you want to cancel your support
service request, your request
shall be delivered to the customer
representative successfully and the
symbol shall be illuminated constantly.
To cancel;
1.
Press the support service
button for 3 seconds.
2.
Support Service symbol shall
start to blink.
3.
Symbol shall turn off when
your request is cancelled
successfully.
4.
If your request does not cancel,
Support Service symbol shall
constantly illuminate again.
6.7 Troubleshooting
When you press the support service
button, the light of the symbol does
not illuminate constantly, turned off
immediately or if it is constantly blink: