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www.bikefriday.com
www.bikefriday.com
800-777-0258 • +1-541-687-0487
800-777-0258 • +1-541-687-0487
Travel Tips & Airport Security
Traveling with your OSATA
Traveling with your Bike Friday on the airlines today will, for the
most part, be as convenient as it was just a few years ago in the
good old days. However, because of the need for extensive inspec-
tions required by the TSA, there are a few points to consider.
Do not lock your TravelCase when traveling by air with a non-TSA
approved lock. All luggage must be inspected by TSA agents when
checking in your luggage. TSA agents can, and have, broken open
locked TravelCases. Even after the initial inspection, do not lock
your case; we have had reports of subsequent inspections where
the TravelCase lock was broken open.
You may ask to be present during the inspection, however, you
may not touch your bike or TravelCase once you have handed it
over to the TSA. By asking to be present, you may be able to give
some repacking tips to a very busy agent. Alternatively, you may
wish to provide your contact information so if any questions arise
in regards to the packing of your luggage, you can be a resource
for TSA.
When traveling by air, you might consider not over-packing your
TravelCase. With some practice it is quite possible to get a tre-
mendous amount of gear into your TravelCase; however this only
obscures the inspector’s view and they will deconstruct your care-
fully packed case.
Consider using extra straps, bungee cords, or toe straps, etc. to
bundle the packed bike together as one unit instead of multiple,
separable layers. This way an inspector can remove the bike as
one piece, look it over, and replace it back into the case quickly
and accurately.
Consider taking a photo(s) of how the packed bicycle fits in the
TravelCase. Any information to make the TSA agent more success-
ful in re-packing an inspected piece of luggage is to your advan-
tage. Photos can be taped to the inside surface of the TravelCase,
viewable when the case is open. This can increase the likelihood
the TravelCase is properly packed AFTER the inspection, reducing
the risk of future damage.
Observe airline luggage weight limitations. For domestic flights
(including domestic legs of international flights), the checked lug-
gage needs to weigh less than 50 pounds. For international flights,
the checked luggage limit is 70 pounds. Luggage which exceeds
these limitations may be charged an excess baggage fee.
Check with the airlines for regulation updates.
Warranty Information
Bike Friday® Guarantee
We at Green Gear Cycling, Inc. (Bike Friday) want you, the
customer, to be happy with your new bicycle. For direct orders
shipped from the factory if your bike does not meet your expec-
tations, you may return the bicycle to us for a full refund, less
all shipping charges and a 15% restocking fee (as of 06-01-18).
For bikes ordered through a dealer we allow the dealer to use
their own return policy. This applies to the purchase of new Cus-
tom and Stock bicycles. In all cases, the return shipping charges
are your responsibility. To take advantage of this guarantee, you
must notify our service department (800.777.0258 / service@
bikefriday.com) within 30 calendar days of your receipt of your
bike of your intent to return the bike, and we must receive it in
our possession within 35 calendar days of you taking delivery of
the bike. We also accept returns on parts within 30 days as long
as the part is unused and undamaged. Processing your refund
usually takes 2-6 weeks from the time that we receive back your
returned item(s).
We want your bicycle to work for you, and in order for your
bicycle to work well, it should fit. We’ll need some help from
you to ensure that your new Bike Friday fits you well, specifically
by providing us with the measurements of your best fitting bike
(if you own a bike that fits well) and a description of how you
feel on this bike. Additionally, you will be asked for some per-
sonal measurements with a required accuracy within 1/4″ (5mm)
and 3 pounds (1.35kg) – yes of your current weight and not your
ideal weight – as well as a description of your riding style and
the places you most likely envision riding your new Friday. Our
Consultants can guide you through the process of obtaining and
interpreting this information. This guarantee does not apply to
Stock Bikes, which are not custom built to your specifications,
but come in standard small, medium and large sizing.
Armed with this data, we can guarantee the fit of your new Fri-
day if (1) we are matching exactly the dimensions from your cur-
rent, best fitting bicycle, or (2) we build a Friday from your body
measurements that includes our optional “fit stem” program.
If you choose to have us build a bike for you that is sized in any
other way, the bike will be sized per that method and built in a
manner that allows for later fine-tuning of the sizing should you
choose, at your expense, to pursue a more exacting fit.
