service record and a copy should be attached to the
claim.
7
You must not have modified the construction of the
stove in any way.
8
The stove must not have been used for commercial
purposes (eg rented or holiday accommodation, public
bar, where the stove’s operation could be subject to
abuse).
What the Hi-Flame Warranty covers
• Bodywork
• Doors, Door Handles and Door Hinges
• Spigot / Flue collar
• Primary, Secondary and Tertiary Air Controls
• Ash Pan and Multi-Purpose Tool
• Enamelling (if applicable)
• External Riddler Control
• Boiler and Thermostatic Control
HI-Flame guarantee that your product will be free
from defective parts, materials and workmanship
at the time of purchase by the original consumer
for a period of 1 year for components, bodywork
casing, door and boiler (parts and labour), excluding
consumable parts. The optional further 4 Year
Extended Warranty for the bodywork casing, door and
boiler (parts only) is only applicable if the Warranty
Card has been completed in full (including the Installer
/ installation requirements) and it has been posted to
Hi-Flame for our records.
Hi-Flame will repair or replace at its option any stove
or stove part thereof found to be defective under
these Warranty Terms and Conditions.
Boiler Warranty Claims
In the case of a suspected leaking boiler the stove
(see trouble shooting section regarding condensation
on page 29) must be decommissioned and carefully
transported to Hi-Flame at the owners expense. If a
boiler leak through normal operation is confirmed by
the Hi-Flame technical department pressure tests then,
under the terms of Hi-Flame’s 1 year or extended 5
year warranty, your reasonable expenses (provided
receipts are provided to us) will reimbursed and an
appropriate replacement supplied, subject to model
availability.
What the Hi-Flame Warranty DOES NOT cover
In line with other manufacturers the Warranty does
NOT cover the following ‘consumable’ items
• Fire Ropes and Gasket Seals
• Heat Resistant Glass
• Baffle / Throat plate
• Fire Grate and Fire Grate Carrier Frame
• Fire Cemented Joints
• Fire Bricks
• Painted surfaces
The Warranty does not cover an illegally
installed stove
(see point 1 above).
The Warranty does not cover parts deemed to be
consumables which include paint, firebricks, fire
grates, vermiculite panels, smoke deflection plates
(baffle plates), gaskets, rope seals and heat-resistant
glass.
Limits of Warranty
The Hi-Flame Warranty is not transferable and applies
to the original retail purchaser only. It does not cover
the failure of the appliance due to accidental damage,
misuse or abuse, modification, illegal installation,
repairs (other than those by the authorised dealer) or
failure to maintain the stove in a serviceable condition.
Under no circumstances shall Hi-Flame be liable
for any incidental or consequential damage claims
of any nature whatsoever arising from the non-
conformance of the stove under the terms of the
manufacturer’s Warranty. These include loss of profit,
commercial losses, transport costs and damage during
transport, costs in connection with any dismantling
and reassembling of the stove and its installation
components.
The terms and conditions of the warranty do not
affect, nor or they intended to affect, your
statutory rights
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