Troubleshooting
Problem
Possible Cause
Possible Solution
Both fan and
compressor are not
working.
No power to the unit.
Check the mains power supply.
Check the control panel is switch to
“ON”.
Not collecting water.
Room temperature and
humidity may be too low.
The dehumidifier will not operate if
the room humidity is already below
the level set.
Air intake filter may be
blocked.
Clean the filter of any obstructions.
Unit is making loud
noise.
Floor may be uneven.
Re-position the unit on an even
stable surface.
Leaking from the unit.
The water tank may not
be installed correctly.
Remove the tank and re-fit correctly.
Unit may have frozen.
Unplug the unit and allow the
temperature to rise.
SUPPORT AND TECHNICAL ADVICE
Goldair
–
New Zealand
Monday
–
Friday 8am-5pm
Phone +64 (0)9 917 4000
Phone 0800 232 633
[email protected]
Goldair
–
Australia
Monday
–
Friday 8am-5pm
Phone +61 (0)3 9365 5100
Phone 1300 465 324
PROOF OF PURCHASE
To receive warranty retain receipt as proof of purchase.
STORAGE
If you plan on not using your dehumidifier for a long time, store your dehumidifier by
following these instructions:
1.
Switch off the unit and unplug it from the mains socket.
2.
Empty and clean the water tank.
3.
Clean the unit and the filters (Please refer to the
Care and Cleaning
Section).
4.
Cover the unit and keep it in a dry place.
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