Godex ZX1000i Series, Руководство пользователя

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6.8 Troubleshooting
Problem Solution
The printer is switched on but the LED does not
light up. ♦ Check the power supply.
Please see the Section 2.4
The LED lights up red and printing is interrupted.
♦ Check the software settings (driver settings) or command codes.
♦ Look for the error alert in the table in Section 3.3. Error Alerts.
♦ Check whether the print mechanism is closed correctly.
Please see the Section 3.3
The label stock passes through the printer
but no image is printed.
♦ Please make sure that the label stock is loaded the right side up and that it is the
suitable mate rial.
♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
♦ Clear the paper jam. Remove any label material left on the thermal print head
and clean the print head using a soft lint-free cloth dipped in alcohol.
Please see the Section 6.1
There is no printed image on some parts of the
label.
♦ Check whether there is any label material or ribbon stuck to the thermal print
head.
♦ Check for errors in the application software.
♦ Check whether the starting position has been set correctly.
♦ Check the ribbon for wrinkles.
There is no printed image on part of the label or
the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the thermal print head will carry
out a complete print job.
♦ Check the quality of the print medium.
The printed image is positioned incorrectly.
♦ Check whether there is paper or dust covering the sensor.
♦ Check whether the label stock is suitable. Contact your supplier.
♦ Check the paper guide settings.
Skipping labels during printing.
♦ Check the label height setting.
♦ Check whether there is dust covering the sensor.
♦ Run the auto-detection function.
Please see the Section 3.2
The printed image is blurred.
♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in a straight
line
♦ Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
♦ Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not fed
through or cut off incorrectly. ♦ Check whether the cutter has been correctly installed.
♦ Check whether the paper guides are functioning correctly.
The label dispenser is not functioning normally.
♦ Check whether there is dust on the label dispenser.
♦ Check whether the label stock is positioned correctly.
Note
* *** If any problems occur that are not described above, please contact your dealer.