Godex EZ-1100, Руководство пользователя

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5-5. Troubleshooting
Problem Recommended Solution
Power on the printer, but the LED
does not light up ‹ Check the power connector
LED light turns red (power/status)
after printing stops ‹ Check for software setting or program command errors
‹ Replace with suitable label or ribbon
‹ Check if label or ribbon is all out
‹ Check if label is jammed/tangled up
‹ Check if mechanism is closed (Thermal Print Head not positioned
correctly)
‹ Check if sensor is blocked by paper/label
‹ Check for abnormal cutter function or of no actions (if cutter is
installed)
Printing started, but nothing was
printed on the label ‹ Check if label is placed upside down or if label is not suitable for the
application
‹ Select the correct printer driver
‹ Select the correct label and print type
When printing, label is
jammed/tangled up ‹ Clean the label jam, and if label is stuck on Thermal Print Head,
please remove it by using soft cloth with alcohol.
When printing, only part of the
contents were printed ‹ Check if label or ribbon is stuck on the Thermal Print Head
‹ Check if application software has errors
‹ Check if start position setting has errors
‹ Check if ribbon has wrinkles
‹ Check if ribbon supply shaft is creating friction with the platen roller.
If the platen roller needs to be replaced, please contact your reseller
for more information
‹ Check if power supply is correct
When printing, part of the label
wasn’t printed completely ‹ Check if Thermal Print Head is stained or dusted
‹ Use internal command “~T” to check Thermal Print Head can print
completely
‹ Check the media quality
Printout not in desired position ‹ Check if sensor is covered by paper or dust
‹ Check if liner is suitable for use, please contact reseller for more
information
‹ Check if label roll edge is aligned with Label Width Guide
When printing, page skipping
occurs ‹ Check if error occurs on label height setting
‹ Check is sensor is covered by dust
Unclear printout ‹ Check print darkness setting
‹ Check if Thermal Print Head is covered with glue or stain
When using cutter, label wasn’t
cutted straight ‹ Check if label is set up straight
When using cutter, label wasn’t
cutted successfully ‹ Check whether label thickness exceeds 0.2mm
When using cutter, label couldn’t
feed or abnormal cutting occurs ‹ Check if cutter is installed properly
‹ Check if Paper Feed Rods are sticky
When using stripper, abnormal
function occurs ‹ Check if stripper sensor is covered with dust
‹ Check if label is installed properly
Note: if further problems shall occur, please contact your distributor for more information.