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5.5 FAQ

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FAQ

at the top panel to view frequently asked questions.

Q 1: How can I use my private phonebook to make a Skype call?

A:

Company’s PBX needs to set a trunk number( for example 9) for SkyGW4

FXS ports to make Skype calls.

Step 1: Press ”9” key from extension phone to search available VoIP line.

Step 2: Find your contact’s speed dial number and dial “User ID +

＊

+

Speed Dial +

＃

”. SkyGW4 will guide you an example as below.

The User ID in the example is user’s real ID.

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Содержание SkyGW-400SW

Страница 1: ...SkyGW 400SW User Manual V1 0 ...

Страница 2: ...9 4 SkyGW4 Administrator Web Management 32 4 1 Administrator Login 32 4 2 Administrator Web Page 33 4 2 1 View Modify Administrator s Information 34 4 2 2 Administrator Logout 35 4 3 User Account Management 36 4 3 1 Add User 37 4 3 2 View Modify User s Information 38 4 3 3 Delete User 39 4 4 Public Phonebook Management 40 4 4 1 Add Public Phonebook Contacts 41 4 4 2 View Modify Public Phonebook 43...

Страница 3: ... View Public Contacts 55 5 3 View User s Call Log 56 5 4 My Skype 57 5 4 1 How to get Skype contacts 58 5 4 2 Transfer Skype contacts to Private Phonebook 60 5 5 FAQ 62 6 Using SkyGW4 64 6 1 Make a Skype or PSTN Call 64 6 2 Smart Dialing Cheese Button 67 7 FAQs 70 8 Regulation 78 ...

Страница 4: ...make sure Skype 2 5 3 0 above 3 0 0 216 or 3 1 is installed 2 Please make sure 4 registered Skype accounts including one cooperate account are registered 3 Please make sure SkyGW 400SW is connected with SkyGW 400SW server PC To install SkyGW4 software Step1 Insert the Installation CD into the CD ROM drive of the computer SkyGW4 installation screen will pop out Click Install to start to install Sky...

Страница 5: ...strator to close all other applications before continuing to install SkyGW4 as below After clicking Next button if SkyGW4 server PC can t meet minimum system requirements a warning message will pop out User can choose to continue installation or not ...

Страница 6: ...n select a preferred language by scrolling down the selection bar as the figure below and then click OK to continue next step Step 4 The window of Welcome to SkyGW4 Setup Wizard pops out Read the on screen instructions and click Next to continue next step as the figure below ...

Страница 7: ...nt pops out After reading content of the agreement carefully please check the box of I accept the agreement And then click Next to continue next step Notice User can click Back to go back to the previous step anytime during the installation ...

Страница 8: ...ch folder for the installation user can click Next to continue Step 7 In the next window of Select Start Menu Folder choose a preferred folder for SkyGW4 program s shortcuts in Start Menu folder If this is not a preferred folder click Browse and choose a folder from the list User can choose not to create a Start Menu folder by check the box of Don t create a Start Menu folder and click Next when t...

Страница 9: ...Create a desktop icon or Create a Quick Launch icon Check the appropriate box as desired After SkyGW4 AP is launched the desktop icons will appear on the computer desktop and the quick launch icon will appear in the left bottom corner of the Windows screen Click Next to continue ...

Страница 10: ... If configurations need to be changed click Back to make necessary modifications If not click Install to start the installation Step 10 After finishing installation of SkyGW4 the window of Completing the SkyGW4 Setup Wizard will pop out and user can choose to check the Launch Check Tomcat and Launch SkyGW4 boxes Click Finish to finish the setup as the figure below ...

Страница 11: ...Web Server These two programs are used for Web server management Step 11 If administrator attempts to launch SkyGW4 in previous step Skype will invoke one warning window Another program wants to use Skype Select Allow this program to use Skype or Allow this program to use Skype but ask again in the future Then click OK ...

Страница 12: ... If this option has been chosen and user still wants to use SkyGW4 please refer to Skype Privacy Setting for solution Step 12 After finishing SkyGW4 setup successfully Sub Skype Accounts setting window will pop out Administrator could set 1 to 3 Skype Accounts according to own demand ...

Страница 13: ...13 Enter Skype name and password and select Apply Administrator could see the exact Skype icon numbers at the right corner bottom of Windows desktop as the figure below ...

Страница 14: ...llow Anyone Call In Chat If user wants to let any Skype user call SkyGW4 user must adjust Skype settings as following steps Step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select Privacy Step 4 Check anyone box of Allow calls from Step 5 Check anyone box of Allow chats from Click Save button to save configuration ...

Страница 15: ...s Please set both values to 0 minutes to show the Skype status as always online by following steps Step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select General Step 4 Fill 0 for Show me as Away when I am inactive for _ minutes Step 5 Fill 0 for Show me as Not Available when I am inactive for _ minutes Click Save button to save configuration ...

Страница 16: ... avoid in progress Skype calls to hear other incoming Skype call prompt Please disable Skype sounds as following step Step1 Select Tools tab from Skype main window Step2 Select Options Step3 Select Sounds Step4 Click Mute All Sounds button Click Save button to save configuration ...

Страница 17: ...consuming internet bandwidth and SkyGW4 server PC resource Please disable Skype Video support as following steps Step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select Video Step 4 Disable Enable Skype Video Click Save button to save configuration ...

Страница 18: ...l be activated and Option dialogue closes immediately If user clicks the Apply button at the bottom of Option dialogue after making a new setting the new setting will be activated immediately and user can continue to make more changes if necessary User chooses both OK or Apply button the new setting will be saved and user has the updated setting when user launches SkyGW4 again User can use Cancel ...

Страница 19: ... PSTN default operation mode There are different dial tones for Skype and PSTN modes 1 When user selects VoIP as the default operation mode A Pick up an extension phone and press PBX trunk number key such as 9 from phone keypad For example press 0 key to hunt an available PSTN lines and press 9 to hunt an available VoIP line B Then user can dial a Skype call directly For PSTN call user needs to di...

Страница 20: ... The default language is determined by the Select Setup Language setting during SkyGW4 setup program is installing 3 Auto Start Up If this setting is enabled SkyGW4 program will be automatically loaded and executed when the computer operating system is started The default setting is enable 4 SkypeOut Country Code Standard SkypeOut call number format is 00 or key country code local PSTN Mobile numb...

Страница 21: ...accounts user needs in addition to the existing Skype account in SkyGw4 server PC The existing Skype account will be the corporate Skype account For example user needs three Skype lines for SkyGW4 then user can select 2 Skype Account ...

Страница 22: ...cters Click Apply to save the changes Step 4 After the changes is saved a warning message will come up to remind user to re launch SkyGW4 software Then click OK Tip Quick Skype login After creating a Skype account check the box of Sign me in when Skype starts to launch Skype immediately as below ...

Страница 23: ...Setting button of General page in the GUI Step 2 Choose how many extra OS user accounts user needs In order to have four Skype lines support from SkyGW4 user needs to add three OS User Accounts to match the Skype Account setting It is recommended that user can create extra three OS User Accounts for future expansion Step 3 Enter new account name the maximum length allowed is 32 alphanumeric charac...

Страница 24: ...tus LED of this port will be green When this port is enabled SkyGW4 will monitor whether the port has a real physical connection to CO side However the port doesn t work if user disables the port red status LED even there is a physical connection to CO side When user enables one FXS port status LED of this port will be green and Skype account for this port will work However SkyGW4 will set this po...

Страница 25: ... disable FXO1 FXO4 and FXS1 to FXS4 ports separately Notice It is strongly recommended that user enables all FXS FXO ports for first time setup If user doesn t enable FXO for one port SkyGW4 can t detect whether there is a landline connected or not even there is a real physical connection If user doesn t enable FXS for one port SkyGW4 will disable the corresponding Skype account for that port ...

Страница 26: ...input output volume drag the Microphone speaker volume scroll bar Note If user attempts to change SkyGW4 volume from Sounds and Audio Devices in control panel SkyGW4 program will adjust the volume to its default value If user attempts to change SkyGW4 s microphone volume from Sounds and Audio Devices in control panel and the volume exceeds SkyGW4 s default value SkyGW4 will adjust the volume to it...

Страница 27: ...ternational busy tone setting which includes Country selection and User s busy tone parameter setting as below 1 Ring signal frequency selection Here supports four types of ring signal frequency 20Hz 25Hz 30Hz 50 Hz User can choose a proper ring signal frequency according to the ring frequency of the phone user adopts Usually the ring signal frequency adopted in the U S A is 20Hz The ring signal f...

Страница 28: ... t have the exact busy tone parameter as defined in user s country For this case user might encounter busy tone detection and unfamiliar busy tone problems even selecting user s country User can configure the busy tone parameters themselves if they know the appropriate setting Enable user s busy tone parameter setting option as below figure and fill in appropriate parameters and then click OK The ...

Страница 29: ...redit to administrator as below Status Green Skype Online Red Skype Offline Do Not Disturb or using Skype phone call In Use Red indicates a Skype call or PSTN call is undergoing Green indicates this line is ready for use Detailed information Administrator can view status per port If administrator checks box of Line1 there will show Line1 detailed status User can check all boxes to know four ports ...

Страница 30: ...ot properly SkyGW4 will send SMS message to these phone numbers SkypeOut credit After checking the box of Send SkypeOut credit expiration message user can set SkypeOut credit threshold for sending warning message Report line status via Skype chat After checking the box SkyGW4 will send line status to administrator s Skype account based on administrator s command For example administrator sends com...

Страница 31: ...31 2 After administrator used voip skype 01 Skype account to send a command Line All to voip 1111 Skype account in SkyGW4 SkyGW4 will report all lines detailed status to administrator as below ...

Страница 32: ...will open SkyGW4 user login page Type user name and password to login The default value for both User Name and Password are admin If administrator doesn t want to type User name and Password everytime when user enters the welcome page please check the box of Remember me Note Administrator can modify User name and Password from Profile tab and click Save button Please refer to 8 2 1 for details ...

Страница 33: ... can have below options Users Add delete or modify user account Phonebook Add delete or modify public phonebook Call Log View users call log Tool Import or export phonebook and call log Profile Modify administrator s information Logout Administrator logs out ...

Страница 34: ...4 4 2 1 View Modify Administrator s Information Click Profile at the top panel administrator can view administrator s information User can modify User name and Password from Profile and click Save button ...

Страница 35: ...35 4 2 2 Administrator Logout Click Logout button at the right top corner of the screen to logout ...

Страница 36: ...strator can view the list of all users All Check All box to select all users Show 10 20 50 Page Show 10 20 or 50 users in one page User Type There are two kinds of users Normal User and Administrator Administrator can sort the list by clicking User Name or User ID tab ...

Страница 37: ...includes User Name User ID and Password Every user can use his her User Name to login to manage his her own private phonebook Every user is assigned an unique User ID When necessary changes are done click Save button to save the configuration or click Save Next button to save the current entry and continue to add a new user Fields marked with an asterisk are required information ...

Страница 38: ...s Information Click Users at the top panel administrator can view the list of all users Administrator can click user s name to modify password and comments When the modification is completed click Save button to save the changes ...

Страница 39: ...e user by clicking Delete User button Or administrator can view the user s personal phone book by clicking Phone Book button 4 3 3 Delete User Click Users at the top panel and then check the box of the user whom administrator wants to delete Click Delete User button to delete the user ...

Страница 40: ...a SkypeOut SkypeOut2 2 User s phone number 2 via SkypeOut PSTN1 3 User s phone number 3 via PSTN PSTN2 4 User s phone number 4 via PSTN Group There are 6 groups including Colleague Customer Family Friend Schoolmate and Others With appropriate group setting user can find specific contact through Group searching Administrator can sort the list by clicking the tab for Skype Account Nickname Speed Dia...

Страница 41: ...to add a contact User needs to log in as an administrator to add public contacts The required information includes Skype account Skype Speed Dial and Group When the changes are done click Save button to save the configuration or click Save Next button to save the current entry and continue to add a new contact ...

Страница 42: ...456789 and delay time for each key is 2 seconds When SkyGW4 dials above phone number it will get PSTN dial tone by dial 0 first then add 2 seconds delay before dialing the destination phone number There are options 1 9 seconds for each 4 Maximum 50 characters for E mail address 5 Group There are 6 groups including Colleague Customer Family Friend Schoolmate and Others With appropriate group settin...

Страница 43: ...dministrator wants to modify contact s information click user s Skype account Any information can be modified except Skype Account When the modification is completed click Save button to save the changes Note At contact information page administrator can click Delete Contact button to delete the contact ...

Страница 44: ... 4 4 3 Delete Public Phonebook Contacts Click Phonebook at the top panel and click the check box before the user Then click Del Contact button to delete the user if administrator wants to delete this user ...

Страница 45: ...45 4 5 Call Log Click Call Log at the top panel to view detailed call record list of all users Retrieve Get call logs in a period Direction Incoming call or outgoing call Type Skype SkypeOut ...

Страница 46: ...e function to upload to SkyGW4 for use Check the boxes of All Users Information Public Contacts or Private Contacts which administrator needs and then click Export button to export data to a file Import Data from an Excel File Only supports Excel format Administrator can use this function to upload edited user information and contact phone book to SkyGW4 Clicking Browse button to choose a file the...

Страница 47: ...t to log in SkyGW4 via IE Open user s IE browser and type in http IP 8080 like http 192 168 33 197 8080 in the address bar This will open the SkyGW4 Welcome page Please type user name and password to log in If user doesn t want to type user name and password every time for login please check the box of Remember me ...

Страница 48: ...onebook Add delete or modify private phonebook View public phonebook Call Log View personal call log Profile Modify user s information My Skype Get user s contact list from Skype for easy private phonebook editing FAQ Frequently asked questions Logout User logs out ...

Страница 49: ...View Modify User s Information Click Profile at the top panel user can view and manage user s information User can modify password and comments data form Profile page Click Save button to save after modification ...

Страница 50: ...50 5 1 2 User Logout Click Logout button at the right top corner of screen to logout ...

Страница 51: ...s Del Contact Delete private contacts Speed Dial 0 Contact s Skype speed dial number SkypeOut1 1 User s phone number 1 via SkypeOut SkypeOut2 2 User s phone number 2 via SkypeOut PSTN1 3 User s phone number 3 via PSTN PSTN2 4 User s phone number 4 via PSTN Group There are six groups including Colleague Customer Family Friend Schoolmate and Others User can sort the list by clicking the tab of Skype...

Страница 52: ...hen click Add Contact button to add contacts User needs to fill in required information like Skype Account Skype Speed Dial and Group When user finishes editing click Save button to save the configuration or click Save Next button to save the current entry and continue to add a new public contact ...

Страница 53: ... 123456789 and the delay time for each key is 2 seconds When SkyGW4 dials above phone number it will get PSTN dial tone by digit 0 first then add 2 seconds delay before dialing the destination phone number Each can stand for 1 9 seconds 4 Maximum 50 characters for E mail address 5 Group There are 6 groups including Colleague Customer Family Friend Schoolmate and Others With appropriate group setti...

Страница 54: ... panel and then click Private Contact to view private phonebook If user wants to modify contact s information click user s Skype account Any information can be modified except Skype account When the modification is completed click Save button to save the changes ...

Страница 55: ...ew private contacts list Check the boxes before the contacts which user wants to delete and click Del Contact button to delete 5 2 4 View Public Contacts Click Phonebook at the top panel and then click Public Contact to view public contacts list Only administrator can modify public contacts information ...

Страница 56: ...56 5 3 View User s Call Log Click Call Log at the top panel to view personal call log Retrieve Get call logs in a period Direction Incoming or Outgoing call Type Skype SkypeOut ...

Страница 57: ...lick Connect Skype and then Transfer to Phone Book tabs to get Skype contacts from Skype and import the contacts to user s private phonebook for editing For current software version only transfer the Skype contacts with Speed Dial to private phonebook ...

Страница 58: ...ntacts from Skype Step 1 Click Connect Skype button Skype will invoke one warning window A web page is attempting to use Skype contact management Step 2 Select Allow this site to use Skype contact management or Allow this site to use Skype contact management but ask again in the future and then click OK button ...

Страница 59: ...59 Step 3 Click Connect Skype button again to get the contacts Now the Skype contacts are shown as below ...

Страница 60: ...se click Transfer to Phone Book button to transfer contacts to private phonebook Note Before transferring the contacts user can click Assign to edit speed dial for each user Speed dial number can be up to 20 digits Next window shows how many Skype contacts will be saved in private phonebook and then click OK to save ...

Страница 61: ...61 After finishing transfer contacts the screen will show the transferred private contacts and user can have more editing ...

Страница 62: ...ll A Company s PBX needs to set a trunk number for example 9 for SkyGW4 FXS ports to make Skype calls Step 1 Press 9 key from extension phone to search available VoIP line Step 2 Find your contact s speed dial number and dial User ID Speed Dial SkyGW4 will guide you an example as below The User ID in the example is user s real ID ...

Страница 63: ... s PBX needs to set a trunk number for example 9 for SkyGW4 FXS ports to make Skype calls Step 1 Press 9 key from extension phone to search available VoIP line Step 2 Find your contact s speed dial number and dial 0 Speed Dial SkyGW4 will guide you an example as below ...

Страница 64: ... SkyGW4 to make a call Example SkyGW4 setting conditions are 1 SkyGW4 is connected to a PBX 2 PBX trunk number 0 for PSTN line 3 PBX trunk number 9 for Skype line 4 Default operation mode is VoIP mode 5 User ID is 101 6 As below Private Contact the contact s Blue Skype Speed Dial is 999 ...

Страница 65: ...ll 2 Make a Skype Call using Public Contact as following steps Step 1 Pick up an extension phone Step 2 Press 9 key from the phone keypad then user will hear a VoIP dial tone Step 3 Dial 0 117 Dial format 0 speed dial number keys from phone keypad to make a Skype call Make a PSTN Call Make a PSTN call as following steps Step 1 Pick up an extension phone Step 2 Press 9 key from phone keypad then us...

Страница 66: ...en user will hear a VoIP dial tone Step 3 Press a phone number such as 00 1 408 3456789 00 Country Code PSTN number mobile number Note For Skype version later than version 2 5 user can omit 00 country code when making a SkypeOut call by selecting a corresponding country after clicking Dial tab as below ...

Страница 67: ...phone keypad during a Skype call with a bad communication quality or the contact unavailable It is not necessary and prohibitive to hang up the current Skype call if user wants to use smart dialing function After pressing keys 1 2 3 or 4 user can either talk to the contact through SkypeOut or PSTN line The beauty of this smart call function is that user can continue the phone conversation without ...

Страница 68: ...e phone number in this contact table according to the ordering of phone number list to make the call For example user wants to talk with apple and the possible procedures are as below 1 Make a Skype call to apple by pressing 0 117 from phone keypad If Skype s voice quality is not very good or Apple doesn t take the call user can press 1 or 2 keys for a SkypeOut call or 3 or 4 keys for a PSTN call ...

Страница 69: ...ake SkypeOut1 call Similarly SkyGW4 will call SkypeOut2 if user presses key again User can press in the same way until finding Apple to talk User also can press 0 keys to talk Apple through free PC to PC Skype call to save cost Note 1 If user does not set the Cheese Button contact table pressing 1 2 3 4 will not have any effect 2 When user wants to use Cheese Button function user needs to press ke...

Страница 70: ...2 Why does not SkyGW4 launch second Skype AP after completing the installation of SkyGW4 software A 1 Please make sure your SkyGW4 server PC is installed legal Microsoft Windows XP software 2 Please start secondary logon service in SkyGW4 server PC as following steps Step 1 Select Control Panel from Windows start menu Step 2 Select Administrative Tools Step 3 Select Services Step 4 Double click Se...

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Страница 72: ...72 ...

Страница 73: ...owing steps Step 1 Select Tools from Skype main window Step 2 Select Options Step 3 Select Privacy Step 4 Select Manage other program s access to Skype Step 5 A Manage API Access Control window will pop out Step 6 Select SkyGW4 EXE tab then select Change or Remove to allow SkyGW4 to access Skype After setting is changed SkyGW4 will work when PC restarts next time Administer can select Allow this p...

Страница 74: ...74 ...

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Страница 76: ... and USBAudio03 in the server PC When SkyGW4 software is launched each USB audio device should correspond with each Skype account s sound device For example USBAudio00 corresponds to Skype account voip 1111 Administrator can follow these steps to check Step 1 Select Tools from Skype main window Step 2 Select Options Step 3 Select Sound Devices Step 4 Check the column of Audio In and Audio out and ...

Страница 77: ...77 ...

Страница 78: ...ser is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modificatio...

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