[page 28] | gpelectric.com
8. WARRANTY RETURN PROCEDURE
The Go Power! warranty is valid against defects in materials and workmanship for the specific
product warranty period. It is not valid against defects resulting from, but not limited to:
• Misuse and/or abuse, neglect or accident
• Exceeding the unit’s design limits
• Improper installation, including, but not limited to, improper environmental protection and
improper hook-up
•
Acts of God, including lightning, floods, earthquakes, fire, and high winds
• Damage in handling, including damage encountered during shipment
A warranty shall be considered void if the warranted product is in any way opened or altered.
The warranty will be void if any eyelet, rivets, or other fasteners used to seal the unit are
removed or altered, or if the unit’s serial number is in any way removed, altered, replaced,
defaced, or rendered illegible.
Warranty Return Procedure
Before contacting Go Power! customer service department, please read the “frequently asked
questions” section of our website to troubleshoot the problem. If trouble persists:
1. Call your Go Power!
®
Technical Support team (1-866-247-6527) or
2. Return defective product to place of purchase
Unless approved by Go Power! Management, all product shipped collect to Go Power! will be
refused. Test items or items that are not under warranty, or units that are not defective, will be
charged a minimum bench charge of ($50.00 US) plus taxes and shipping. A 15% restocking
charge will be applied on goods returned and accepted as “new” stock.
An RMA number (Return Materials Authorization number) from Go Power! Customer Service
is required prior to returning any Go Power! Products. Go Power! reserves the right to refuse
any items sent to Go Power! without an associated RMA number. To obtain an RMA number,
please contact
or Telephone 1-250-380-0052 or Fax
1-250-380-0062 worldwide – or Toll Free for US & Canada 1-866-247-6527.
Out of Warranty
Go Power! electronic products are non-repairable, and Go Power! does not perform repairs on
its products nor does it contract out those repairs to a third party. Go Power! does not supply
schematics or replacement parts for any of its electronic products.
