211026v1
TROUBLESHOOTING
Symptoms
Possible Causes
Most Common Solutions
1
The bike does not work
1.
Insufficient battery power
2.
Faulty connections
3.
Battery not fully seated in tray
4.
Improper turn on sequence
5.
Brakes are applied
6.
Blown discharge fuse
7.
LCD Display Disconnected from Controller from
raising handlebar too high
1.
Charge the battery
2.
Clean and repair connectors
3.
Install battery correctly
4.
Turn on bike with proper sequence
5.
Disengage brakes
6.
Replace discharge fuse
7.
Check Connections below handlebar
2
Irregular acceleration and/or
reduced top speed
1.
Insufficient battery power
2.
Loose or damaged throttle
3.
Misaligned or damaged magnet ring
1.
Charge or replace battery
2.
Replace throttle
3.
Align or replace magnet ring
3
The motor does not respond
when the bike is powered on
1.
Loose wiring
2.
Loose or damaged throttle
3.
Loose or damaged motor plug wire
4.
Damaged motor
1.
Repair and or reconnect
2.
Tighten or replace
3.
Secure or replace
4.
Repair or replace
4
Reduced range
1.
Low tire pressure
2.
Low or faulty battery
3.
Driving with too many hills, headwind,
braking, and/or excessive load
4.
Battery discharged for long period of time
without regular charges, aged, damaged, or
unbalanced
5.
Brakes rubbing
1.
Adjust tire pressure
2.
Check connections or charge battery
3.
Assist with pedals or adjust route
4.
Balance the battery; contact Tech Support
if range decline persists
5.
Adjust the brakes
5
The battery will not charge
1.
Charger not well connected
2.
Charger damaged
3.
Battery damaged
4.
Wiring damaged
5.
Blown charge fuse
1.
Adjust the connections
2.
Replace
3.
Replace
4.
Repair or replace
5.
Replace charge fuse
6
Wheel or motor makes
strange noises
1.
Loose or damaged wheel spokes or rim
2.
Loose or damaged motor wiring
1.
Tighten, repair, or replace
2.
Reconnect or replace motor.
ADDITIONAL WEAR INFORMATION
Components of the Glion E-bike are subject to higher wear when compared to bikes without power
assistance. This is because the E-bike can travel at higher average speeds than regular bicycles and
has a greater weight. Higher wear is not a defect in the product and is not subject to warranty.
Typical components affected are the tires, brake pads and rotors, suspension forks, spokes, wheels,
and the battery.
WARNING
: When the useful life of a component is surpassed it can cause unexpected
loss of function. This can result in serious injuries or even death. Therefore, pay
attention to wear characteristics such as cracks, scratches, or changes in the color or operation
of components which could indicate useful life has been exceeded. Worn components should be
replaced immediately. If you are unfamiliar with regular maintenance, a certified, reputable bike
mechanic should be consulted.
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