Oversink and Undersink Water Heater
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Guarantee terms and conditions
This guarantee applies only to products manufactured by Giona UK and its brands.
On-site service support including parts and labour for 12 months from date of installation. After the initial 12 months, a
guarantee will apply for a further 6 years for the stainless steel inner vessel only. During this 6 year period, in the event of a
vessel leak, a replacement product will be supplied provided that the replacement is carried out by suitably qualified
competent person.
This guarantee is valid provided that:
The product has been installed by a competent installer and as per the instructions contained in the installation
manual and all relevant Codes of Practice and Regulations in force at the time of installation.
Any disinfection has been carried out in accordance with BS 6700.
The product has not been modified in any way.
The system is fed from domestic mains water supply compliance with water regulations 2000
The product has only been used for the storage of wholesome water (max. 200 mg/l chloride - for hard water areas,
Giona UK recommend the use of an electrolytic scale reducer).
Any 3rd party labor charges associated with replacing the unit or any of its components have been authorized in
advance by the Customer Service/ Technical Support team.
lt has only been used for the storage of potable water.
The product has not been subjected to frost, nor has it been tampered with or been subjected to misuse or neglect.
No factory fitted parts have been removed for unauthorized repair or replacement.
Regular maintenance has been carried out by a competent person in accordance with the requirements set out in the
maintenance section of the installation manual.
Evidence of purchase and date of supply must be submitted upon making a claim.
Any replacement parts used should be authorized Giona UK spare parts.
lf a defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by
law.
Guarantee registration card to be completed by the home owner. Please use this card to register within 30 days of
commissioning / occupation if new build to benefit from the Giona UK 2 year guarantee. Alternatively you can logon to
www.gionauk.com/registration
Customer Service Department
Giona
UK
Ltd
Basepoint
Business
Centre
Isidore Road
Bromsgrove
Worcestershire
B60 3ET– United Kingdom