Notice-1
Damage Claims/Lost Equipment
Notice
MDE-5394B VaporTEK™/VaporTEK-3 Controller Board 110 V UL® Vapor Recovery Collection System for Encore® 500 S
Start-Up and Service Manual · March 2019
Notice
Gilbarco
®
Veeder-Root
®
makes no warranty of any kind with regard to this publication,
including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose.
Gilbarco Veeder-Root shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this
publication.
Gilbarco Veeder-Root reserves the right to change system options or features, or the
information contained in this publication.
This publication contains proprietary information that is protected by copyright. All rights
reserved. No part of this publication may be photocopied, modified, or translated to another
language without the prior written consent of Gilbarco Veeder-Root. For additional
troubleshooting information, contact Gilbarco Veeder-Root Regional office.
Damage Claims/Lost Equipment
Thoroughly examine all components and units as soon as they are received. If any cartons are
damaged or missing, write a complete and detailed description of the damage or shortage on
the face of the freight bill. The carrier’s agent must verify the inspection and sign the
description. Refuse only the damaged product, not the entire shipment.
Gilbarco Veeder-Root must be notified of any damages and/or shortages within 30 days of
receipt of the shipment, as stated in the Terms and Conditions.
Gilbarco Veeder-Root’s Preferred Carrier - Missing or
Damaged Shipments
When Gilbarco Veeder-Root’s preferred carrier is used, proceed as follows:
1
Contact Gilbarco Veeder-Root Customer Service within 30 days at 1-800-873-3313 or at
to report the specific part numbers and quantities that were
missing or received damaged.
2
Send the signed Bill of Lading (BOL) noted with the shortage or damage to Gilbarco
Veeder-Root Customer Service via e-mail at
, or fax to
1-800-234-5350.
3
Gilbarco Veeder-Root will file the claim with the carrier (signed BOL required showing the
shortage will be compared to BOL filed with carrier) and will replace the damaged/missing
product at no charge to the customer.
4
Customer Service will work with production facility to have the replacement product shipped
as soon as possible.
