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STANDARD BASIC LIMITED WARRANTY
ON RESIDENTIAL ELECTRIC WATER HEATERS
GENERAL
The manufacturer warrants that, subject to verification of a warranty
claim within the warranty period as described below, it will take the
necessary corrective action to either repair or replace a water heater
or component part which is determined to be defective in material
or workmanship subject to the terms and conditions outlined in this
document. Further, any replacement water heater or component part
supplied under warranty will carry only the unexpired portion of the
original water heater’s warranty. The number of replacement water
heaters is limited to one (1) per original unit purchased. If due to
some extremely unusual circumstance, a replacement water heater
or component part is found by our inspection & testing department
to be defective, another heater or component part will be supplied to
fulfill the obligation of the warranty of the original heater.
THE INNER TANK
If the inner tank fails within SIX (6) years after the date of the original
installation, a replacement water heater will be provided to the party
from whom the unit was originally purchased. If the water heater is
installed in other than a single family dwelling, the tank warranty is
limited to ONE (1) year. If an exact replacement is not available,
the manufacturer reserves the right to furnish a comparable model
water heater; however, a surcharge will be applied for any addi-
tional component(s) incorporated in the replacement water heater.
The warranty reply card must be completed and sent back to the
manufacturer within forty-five (45) days of the installation date. If
said warranty card is not returned, the date indicated on the model
serial plate will prevail.
COMPONENT PARTS
If any component part is found to be defective within ONE (1) year
from the date of original installation, provided said defective part is
an in-house factory made piece or an original factory approved OEM
piece, the manufacturer will furnish a replacement part after the
receipt and testing of the part claimed to be defective.
THIS WARRANTY WILL NOT APPLY
1)
To defects or malfunctions resulting from failure to properly
install, operate, or maintain the unit in accordance with the print-
ed instructions.
2)
If the installation does not conform to CSA &/or ETL Standards
as well as any applicable national or local building codes.
3)
To any damage or failure caused by abuse, accident, fire, floods,
freezing, or other acts of God.
4)
To any damage or failure caused by operating the heater without
an approved temperature and pressure-relief valve having been
installed.
5)
To any damage or failure caused by operating the heater with an
empty or partially empty inner tank or sediment build-up result-
ing in dry firing of the heating elements.
6)
To any damage or failure caused by utilizing the heater in con-
junction with any other energy saving device or other source(s)
of energy not approved by the manufacturer; or for other than
use with potable water without any additives such as salt, chlo-
rine, or chemicals other than those added for the purpose of
rendering the water fit to drink.
7)
To any damage or failure caused by the removal of the anode
&/or by not assuring that there is a working anode in the tank at
all times. All anode s must be checked at least once every two
(2) years & replaced if necessary.
8)
To any damages or failure caused by having affixed to the
heater any non-factory made or factory approved replacement
part(s) such as elements, controls, dip-tubes, relief valves, etc.
9)
To any damage caused by not having the water heater installed
adjacent to a free flowing drain in the event of water leakage.
10)
If the heater is operated at water temperatures exceeding the
maximum setting of the operating &/or high limit control or the
heater is not supplied with potable water, free to circulate at all
times.
11)
If the heater has experienced the effect of thermal expansion
due to excessive pressure (exceeding 300PSI). The result of
excessive pressure usually reverses the bottom of the inner tank
and can occur with the addition of a pressure reducing valve &/
or a check valve in the municipal water supply system in a single
family dwelling.
12)
If the heater is installed outside of Canada or the United States.
SERVICE LABOUR RESPONSIBILITY
This warranty does not cover any labour expense for service, remov-
al, or re-installation of a replacement heater. All such expenses are
your responsibility.
SHIPPING COSTS
If a water heater or component part is deemed to be replaced, the
manufacturer will pay the transportation costs of the replacement
unit to a convenient authorized distributor or retailer as selected by
us. You must pay any local cartage including the cost of returning
the replaced item to the authorized distributor or retailer from whom
the replacement is coming from.
HOW TO MAKE A CLAIM
Any claim for warranty service should be made to your contractor,
wholesaler, or retailer from whom the water heater was purchased.
In turn, said contractor, wholesaler, or retailer will contact the manu-
facturer from whom they purchased the heater. If this procedure
cannot be followed, contact any other local contractor, wholesaler,
or retailer handling our water heaters. Also, for warranty information
you may call the manufacturer’s customer service department at
(514) 645-8893 or 1-800-363-9354, Option 1. We suggest that prior
to calling the factory, you make sure to have the model & serial
number is to be found on the outside casing of the heater. Proof of
purchase showing the date, name, and place of business from whom
the water heater was purchased is essential to settle any warranty
claim dispute over the length of the period of installation.
If an exact replacement is not available, a current model water
heater or component part with comparable operating features will be
provided by the manufacturer. If government regulations or industry
standards require the replacement model water heater or compo-
nent part to have features not found on the defective model water
heater or component part, you will be charged the difference in price
associated with these required features. If you pay the difference in
price for these required features, you will receive a complete new
Standard Basic Limited Warranty for the replacement water heater.
MISCELLANEOUS
No one is authorized to make any other warranties on the manu-
facturer’s behalf. Any implied warranties of any nature offered
by a third party other than what is stated in this Standard Basic
Limited Warranty will not be honoured. No claims for incidental or
consequential damages (including damages from leakage) will be
accepted. If you do not return the warranty card, a proof of pur-
chase showing the name, date, and location of the original source
of purchase is a necessity to process a warranty claim. Failure to
produce this documentation will result in the lesser of the warranty
periods being offered. In order to avoid any confusion &/or disputes,
we suggest that the warranty card be completed and mailed back no
later than forty-five (45) days after installation.
EXTENDED WARRANTIES
For information on some premium quality residential gas & electric
water heaters, contact your local licensed plumber, or look for them
at selected retailers.
