changing the magnesium anode to a type more suitable for these
conditions (aluminum anode) and by chlorinating the water heater
and plumbing system. If the problem persists, special filtration equip-
ment may be required. Under no circumstances is the anode to be
removed from the water heater on a permanent basis.
Removal of
the anode will lead to premature failure of the water heater
and void the warranty.
Hydrogen gas can be produced in a hot water system that has
not been used for a long period of time (generally two [2] weeks
or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE.
It is highly recommended to open the hot water faucet in
the kitchen for several minutes before you use any electrical
appliances connected to the hot water system, such as a
dishwasher or washing machine. If hydrogen gas is present,
there will be an unusual sound, such as air escaping through
the pipe, as the hot water faucet is opened. DO NOT smoke or
introduce an open flame near the faucet when it is opened.
Draining the Water Heater
To completely drain the water heater:
1) Turn “OFF” the power to the water heater.
2) Close the cold water supply manual shut-off valve.
3) Connect one end of a garden hose to the water heater drain
valve and put the other end next to a free-flowing drain.
4) Open the drain valve by inserting a flat head screwdriver into
the slot on the head of the drain valve and turning the knob
counterclockwise
.
5) Open a hot water faucet to allow air into the system.
Vacation
If you are planning a vacation or other prolonged absence, it is
highly recommended to turn “OFF” the power to the water heater
and the cold water supply to the water heater. This will save energy,
protect against property damage in the event the water heater leaks,
and prevent the build-up of hydrogen gas. If the water heater and
piping are exposed to freezing temperatures, they should both be
drained. Remember to check the water heater thoroughly after it has
been shut off for an extended period of time before putting it back
in operation. Make sure that the water heater is completely full of
water, and that the cold water supply manual shut-off valve is open,
before turning “ON” the power to the water heater.
Getting Service for your Water Heater
If you are having problems with your water heater, follow these three
easy steps:
1) Read the Troubleshooting Guide contained in this manual
(see Page 14). It lists the most common problems experienced
with your electric water heater. The solutions you find listed may
provide a quick and simple solution to your problem and save
you time and money.
2) If the solution listed in the Troubleshooting Guide does not
solve the problem or if your particular problem is not listed in
the guide, contact the installer of the water heater, or the local
electric utility.
3) If you still cannot solve the problem, contact the manufacturer’s
Customer Service Department by e-mail at
or by telephone at
1-800-363-9354.
To help serve you in a quick
and efficient manner,
always have the following information
ready:
a) Model number.
b)
Serial
number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water heater is installed.
f) A description of the problem.
11
GENERAL MAINTENANCE
WARNING
