14
Troubleshooting
The following information attempts to address the most probable
mechanical and user issues with the press. Most issues with heat
transfer presses are application related. That is, they have to do with
the results of a particular transfer application.
For technical support on problems having to do with the final
results of a particular transfer paper or media, please contact the
supplier of that transfer media. Generally, the machinery manufacturer
is unable to support the myriad of different transfer papers, inks and
imprintable items on the market from other resellers.
Q.
The timer does not start when I close the heat platen, or the timer does
not reset when I open the press up.
A.
There are several probable causes for this. The timer is activated by a
micro-switch under the head of the press. It is located on a sheet metal
bracket with slots. When the head of the machine is opened, the timer’s
lever should be depressed and the small contact button under the lever
should click in. When the head for the machine is lowered, the lever
of the timer switch should move down and the contact button click
out. The timer switch may need to be loosened and moved along the
bracket to a position that allows for the heat platen cover to trigger the
switch. When tightening the switch against the bracket, do not
overtighten, the switch housing can crack very easily.
Q.
The control displays
Err
when it first comes on, and I can not set the
temperature or use the press.
A.
The
Err
message will display if the heating signal from the platen has
been cut off, interrupted, or the heating sensor has failed. First check
the green heat connector that plugs into the digital control. This is
inside the top head. Unplug the power cord. Remove the two screws
in between the clamp/linkage that hold down the top panel, and
carefully lift the panel up and look inside at the digital controller. At
the top of the controller, there is a green connector that plugs in. This
is the temperature sensor wire. Check to make sure is it properly seated.
Be sure not to unplug any other connectors. The temperature wire
connects to the center of the rear half of the heat platen. Check this
connection as well to see if the connection is correct.
