Pronto-250 User Manual
Revision 3.0
ii
WARRANTY
First Year Warranty
The Gentec-EO thermal power detectors carry a one-year warranty (from date of shipment) against material
and/or workmanship defects when used under normal operating conditions. The warranty does not cover
recalibration, or damages related to misuse.
Gentec-EO will repair or replace at our option any Pronto which proves to be defective during the warranty
period; except in the case of product misuse.
Any unauthorized alteration or repair of the product is also not covered by the warranty.
The manufacturer is not liable for consequential damages of any kind.
In the case of a malfunction, contact your local Gentec-EO distributor or the nearest Gentec-EO office to obtain a
return authorization number. Return the material to the appropriate address below.
Contacting Gentec Electro-Optics Inc.
To help us answer your calls more efficiently please have the model number of the detector you are using ready
before calling Customer Support.
Gentec Electro-Optics, Inc.
445, St-Jean-Baptiste, Suite 160
Québec, QC
Canada, G2E 5N7
Tel: (418) 651-8003
Fax: (418) 651-1174
E-mail:
Lifetime Warranty
Gentec-EO will guarantee any Pronto detector for its lifetime, as long as it has been returned for recalibration
annually, from the shipment date. This warranty includes parts and labor for all routine repairs including normal
wear under normal operating conditions.
Gentec-EO will inspect and repair the detector during the annual recalibration. Repairs at other times will be at
Gentec-
EO’s option.
The cost of annual recalibration, or consequential damages from using the detector, is not included.
The only condition is that the detector must not have been subject to unauthorized service or damaged by
misuse. Misuse would include, but is not limited to: laser exposure outside Gentec-
EO’s published specifications,
physical damage due to improper handling, and exposure to hostile environments. Hostile environments would
include, but are not limited to: excessive temperature, vibration, humidity, or surface contaminants; exposure to
flame, solvents or water; and connection to improper electrical voltage.
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